Method and system for digital record verification
A system and a method are disclosed that enable a mobile device to use an encoded tag to initiate and maintain communications with at least one remote server. The encoded tag is positioned to identify a point of interest, and in response to using the mobile device to scan the encoded tag, communications regarding the point of interest may be initiated. A single encoded tag may be used to obtain and update recorded information about the point of interest, to notify others about an issue related to the point of interest, to log into the system, and to wait to be alerted about an issue related to the point of interest. If an issue relating to a point of interest has been reported, the system and method may monitor the reported issue to ensure that an action has been taken to address the reported issue.
1. A method of reporting an issue about a point of interest using a network of tags, each tag in the network associated with a distinct point of interest and encoded with a unique tag identifier, the method comprising:
a. receiving a login request from an employee device, the login request received after using the employee device to scan a tag in the network of tags;
b. receiving a content request from a nonemployee device, the content request received in response to using the nonemployee device to scan a tag in the network of tags, the tag scanned by the employee device and the tag scanned by the nonemployee device being either a same tag or a different tag within the network of tags;
c. providing content associated with the content request to the nonemployee device, the provided content relating to the distinct point of interest associated with the tag scanned by the nonemployee device and including an icon or a fillable field for reporting the issue relating to the distinct point of interest; and
d. monitoring the network of tags for an issue report request from the nonemployee device reporting an issue relating to the distinct point of interest.
2. The method of claim 1 further comprising detecting the issue report request from the nonemployee device and in response thereto sending an issue alert to the employee device, to a first responder, to an administrator, and combinations thereof.
3. The method of claim 2 further comprising updating a database record associated with the distinct point of interest to indicate that the issue report request was received, the issue alert has been sent, and the issue relating to the distinct point of interest is not yet resolved.
4. The method of claim 3 further comprising receiving instructions from an administrator device to change the database record to indicate that the issue relating to the distinct point of interest is resolved.
5. The method of claim 2 wherein the issue relating to the distinct point of interest regards a state or condition of the distinct point of interest, the distinct point of interest selected from the group consisting of: an object, an area, and a person.
6. The method of claim 1 wherein the network of tags includes tags that are encoded according to near-field communications (NFC) chip technologies, quick response (QR) code technologies, or both, the tag encoded to include a uniform resource locator (URL) which includes the unique tag identifier.