Cloud integration to desktop-based emergency service applications

1. A method comprising:

receiving, at a desktop agent, an application launch request for an emergency service application providing a plurality of emergency service types via a plurality of application communication ports;

identifying, by the desktop agent, one of the plurality of application communication ports based on an emergency service type of the application launch request;

generating, by the desktop agent, a launch message for the emergency service application to launch the emergency service application;

transmitting the launch message from the desktop agent to the identified application communication port; and

transmitting information collected by the emergency service application via an Internet Protocol (IP) interface of the desktop agent.

2. The method of claim 1 , further comprising:

providing information collected by the emergency service application to a web-application interface of the desktop agent;

processing, using the web-application interface, the information for transmission to a web-browser; and

transmitting the information from the web-application interface to the web-browser.

3. The method of claim 1 , further comprising:

identifying, by the desktop agent, the plurality of application communication ports of the emergency service application;

determining an emergency service type of the plurality of emergency service types for each identified application communication port;

associating each identified application communication port with its determined emergency service type; and

storing the associations between the identified application communication ports and determined emergency service types.

4. The method of claim 1 , wherein:

a web-application interface of the desktop agent receives the application launch request from a web-based application, and

an agent communication port of the desktop agent transmits the launch message to the identified application communication port.

5. The method of claim 4 , wherein the web-application interface comprises a SignalR hub, and the web-based application comprises a SignalR client.

6. The method of claim 1 , wherein the desktop agent and the emergency service application are executing on a computer system configured for handling emergency calls, and the plurality of emergency service types comprise fire, police, and medical services.

7. A computer system comprising a processor and a memory, the computer system configured to execute a desktop agent comprising:

a web-application interface configured to receive an application launch request for an emergency service application from a web-based application executing in a browser, the emergency service application providing a plurality of emergency service types via a plurality of application communication ports;

an agent communication port configured to:

select one of the plurality of application communication ports based on an emergency service type of the application launch request, and

transmit a launch message to the selected application communication port; and

an Internet Protocol (IP) interface configured to transmit information collected by the emergency service application over the Internet.

8. The computer system of claim 7 , wherein the desktop agent is configured to:

identify the plurality of application communication ports of the emergency service application;

determine an emergency service type of the plurality of emergency service types for each identified application communication port;

associate each identified application communication port with its determined emergency service type; and

store the associations between the identified application communication ports and determined emergency service types.

9. The computer system of claim 7 , wherein the web-application interface comprises a SignalR hub, and the web-based application comprises a SignalR client.

10. The computer system of claim 7 , wherein:

the computer system is configured for handling emergency calls, and the plurality of emergency service types comprise fire, police, and medical services.

11. A non-transitory computer readable storage medium storing instructions that, when executed by a processor, cause the processor to:

receive an application launch request for an emergency service application, wherein:

the emergency service application provides a plurality of emergency service types via a plurality of application communication ports;

identify one of the plurality of application communication ports based on an emergency service type of the application launch request;

generate a launch message for the emergency service application to launch the emergency service application;

transmit the launch message to the identified application communication port; and

transmit information collected by the emergency service application via an Internet Protocol (IP) interface.

12. The non-transitory computer readable storage medium of claim 11 , wherein the instructions further cause the processor to:

provide information collected by the emergency service to a web-application interface;

process, using the web-application interface, the information for transmission to a web-browser; and

transmit the information from the web-application interface to the web-browser.

13. The non-transitory computer readable storage medium of claim 11 , wherein the instructions further cause the processor to:

identify the plurality of application communication ports of the emergency service application;

determine an emergency service type of the plurality of emergency service types for each identified application communication port;

associate each identified application communication port with its determined emergency service type; and

store the associations between the identified application communication ports and determined emergency service types.

14. The non-transitory computer readable storage medium of claim 11 , wherein:

a web-application interface receives the application launch request from a web-based application, and

transmitting the launch message comprises transmitting the launch message to the identified application communication port with an agent communication port.

15. The non-transitory computer readable storage medium of claim 14 , wherein the web-application interface comprises a SignalR hub, and the web-based application comprises a SignalR client.

16. The non-transitory computer readable storage medium of claim 11 , wherein the processor is part of a computer system configured for handling emergency calls, and the plurality of emergency service types comprise fire, police, and medical services.