System and method for centralized multichannel outbound call campaign management

1. A system for centralized multichannel campaign management, comprising:

a digital consent manager comprising at least a first plurality of programming instructions stored in the at least one memory of, and operating on at least one processor of, the computer system, wherein the first plurality of programming instructions, when operating on the at least one processor, cause the computer system to:

receive a customer records list comprising a plurality of customer records without prior express written consent, where each record comprises a corresponding phone number and parameters specific to the phone number;

parse a customer record to identify a parameter that indicates a digital channel associated with a customer;

establish a connection with the customer mobile device via the identified digital channel;

generate and send a message to the customer mobile device via the identified digital channel, wherein the message comprises a request for customer consent;

receive a response to the message from the customer mobile device, wherein the response comprises an indication of consent and a campaign type; and

update the customer record based on the indication of consent, wherein updating the customer record causes the customer record to be added to a customer records list comprising a plurality of customer records with prior express written consent, wherein each record comprises a corresponding customer phone number, campaign type, and parameters specific to the phone number; and

a customer mobile device, the customer mobile device comprising at least a first plurality of programming instructions stored in at least one memory of, and operating on at least one processor of, the mobile device, wherein the first plurality of programming instructions, when operating on the at least one processor, cause the mobile device to:

connect with the digital consent manager via the digital channels;

receive the message via the digital channels; and

send the response to the message to the digital consent manager, wherein the response comprises the indication of consent; and

a campaign manager console comprising at least a second plurality of programming instructions stored in the at least one memory of, and operating on at least one processor of, the computer system, wherein the second plurality of programming instructions, when operating on the at least one processor, cause the computer system to:

select and deliver a prior express written consent record to an auto-dialer; and

an auto-dialer comprising at least a third plurality of programming instructions stored in the at least one memory of, and operating on at least one processor of, the computer system, wherein the third plurality of programming instructions, when operating on the at least one processor, cause the computer system to:

automatically dial a corresponding customer phone number of a received prior express written consent customer record; and

establish a tethered connection between one or more communications devices and the dialed corresponding customer phone number.

2. The system of claim 1 , wherein the digital channel is a blockchain network.

3. The system of claim 2 , wherein the message is a smart contract executed on the blockchain network, the smart contract comprising a request for customer consent, and wherein the customer record is stored on a blockchain of the blockchain network.

4. The system of claim 1 , wherein the digital channel uses biometric authentication to obtain consent.

5. The system of claim 4 , wherein the customer mobile device is further configured to:

store a biometric profile associated with the user of the customer mobile device;

receive biometric data from one or more on device sensors; and

provide consent by authenticating the mobile device user, wherein authentication is performed by comparing the biometric data with the stored biometric profile and indicating a positive or negative match.

6. The system of claim 1 , wherein the digital channel is an email service, a messaging service, a social media service, an embedded link, or a scannable barcode.

7. The system of claim 1 , further comprising an agent desktop comprising at least a fourth plurality of programming instructions stored in the at least one memory of, and operating on at least one processor of, the computer system, wherein the fourth plurality of programming instructions, when operating on the at least one processor, cause the computer system to:

display one or more non-prior express written consent customer records; and

forward at least one non-prior express written consent customer record to the auto-dialer.

8. The system of claim 7 , further comprising a data services engine comprising at least a fifth plurality of programming instructions stored in the at least one memory of, and operating on at least one processor of, the computer system, wherein the fifth plurality of programming instructions, when operating on the at least one processor, cause the computer system to:

determine availability of the agent desktop for one or more non-prior express written consent customers;

reserve the agent desktop for the one or more non-prior express written consent customers; and

tether a connection between the agent desktop and an auto-dialer.

9. The system of claim 8 , further comprising a traffic shaper comprising at least a sixth plurality of programming instructions stored in the at least one memory of, and operating on at least one processor of, the computer system, wherein the sixth plurality of programming instructions, when operating on the at least one processor, cause the computer system to:

receive non-prior express written consent records; and

request to reserve agents from the data services engine once non-prior express written consent record numbers cross a predetermined threshold.

10. The system of claim 7 , wherein all non-prior express written consent customer records are dialed with a simple dialer rather than an auto-dialer, wherein the agent desktop interaction with the at least one non-prior express written consent customer record forwards the customer record with a corresponding phone number to a simple dialer; and

further comprising a simple dialer comprising at least a seventh plurality of programming instructions stored in the at least one memory of, and operating on at least one processor of, the computer system, wherein the seventh plurality of programming instructions, when operating on the at least one processor, cause the computer system to:

receive a forwarded non-prior express written consent customer record from an agent desktop;

dial the customer number that has been forwarded from an agent desktop; and

establish a tethered connection between a prior express written consent customer record and one or more communication devices, after dialing a number.

11. A method for centralized multichannel campaign management, comprising the steps of:

receiving, using digital consent manager, a customer records list comprising a plurality of customer records without prior express written consent, where each record comprises a corresponding phone number and parameters specific to the phone number;

parsing, using the digital consent manager, a customer record to identify a parameter that indicates a digital channel associated with a customer;

establishing, using the digital consent manager, a connection with the customer mobile device via the identified digital channel;

generating, using the digital consent manager, and send a message to the customer mobile device via the identified digital channel, wherein the message comprises a request for customer consent;

receiving, using the digital consent manager, a response to the message from the customer mobile device, wherein the response comprises an indication of consent and a campaign type;

updating, using the digital consent manager, the customer record based on the indication of consent, wherein updating the customer record causes the customer record to be added to a customer records list comprising a plurality of customer records with prior express written consent, wherein each record comprises a corresponding customer phone number, campaign type, and parameters specific to the phone number;

connecting, using a customer mobile device, with the digital consent manager via the digital channels;

receiving, using the customer mobile device, the message via the digital channels;

sending, using the customer mobile device, the response to the message to the digital consent manager, wherein the response comprises the indication of consent;

selecting and delivering, using a campaign manager console, a prior express written consent record to an auto-dialer;

automatically dialing, using an auto-dialer, a corresponding customer phone number of a received prior express written consent customer record; and

establishing, using the auto-dialer, a tethered connection between one or more communications devices and the dialed corresponding customer phone number.

12. The method of claim 11 , wherein the digital channel is a blockchain network.

13. The method of claim 12 , wherein the message is a smart contract executed on the blockchain network, the smart contract comprising a request for customer consent, and wherein the customer record is stored on a blockchain of the blockchain network.

14. The method of claim 11 , wherein the digital channel uses biometric authentication to obtain consent.

15. The method of claim 14 , wherein the customer mobile device is further configured to perform the steps of:

storing a biometric profile associated with the user of the customer mobile device;

receiving biometric data from one or more on device sensors; and

providing consent by authenticating the mobile device user, wherein authentication is performed by comparing the biometric data with the stored biometric profile and indicating a positive or negative match.

16. The method of claim 11 , wherein the digital channel is an email service, a messaging service, a social media service, an embedded link, or a scannable barcode.

17. The method of claim 11 , further comprising the steps of:

displaying, using an agent desktop, one or more non-prior express written consent customer records; and

forwarding, using the agent desktop, at least one non-prior express written consent customer record to the auto-dialer.

18. The method of claim 17 , further comprising the steps of:

determining, using a data services engine, availability of the agent desktop for one or more non-prior express written consent customers;

reserving, using the data services engine, the agent desktop for the one or more non-prior express written consent customers;

tethering, using the data services engine, a connection between the agent desktop and an auto-dialer.

19. The method of claim 18 , further comprising the steps of:

receiving, using a traffic shaper, non-prior express written consent records; and

requesting, using the traffic shaper, to reserve agents from the data services engine once non-prior express written consent record numbers cross a predetermined threshold.

20. The method of claim 17 , wherein all non-prior express written consent customer records are dialed with a simple dialer rather than an auto-dialer, wherein the agent desktop interaction with the at least one non-prior express written consent customer record forwards the customer record with a corresponding phone number to a simple dialer; and

further comprising the steps of:

receiving, using a simple dialer, a forwarded non-prior express written consent customer record from an agent desktop;

dialing, using the simple dialer, the customer number that has been forwarded from an agent desktop; and

establishing, using the simple dialer, a tethered connection between a prior express written consent customer record and one or more communication devices, after dialing a number.