SELECTING CUSTOMER-FACING DEVICE BASED ON USER ATTRIBUTE

1 . A method comprising:

receiving, by a merchant application executing on a merchant-facing device associated with a merchant, data corresponding to a customer conducting a transaction with the merchant;

based at least in part on the data corresponding to the customer, determining, by the merchant application, an attribute associated with the customer;

determining, by the merchant application, a plurality of customer-facing devices coupled to the merchant-facing device;

determining, by the merchant application, accommodation capabilities of the plurality of customer-facing devices;

based at least in part on the attribute and the accommodation capabilities of the plurality of customer-facing devices, determining, by the merchant application, a customer-facing device of the plurality of customer-facing devices that is associated with an accommodation capability compatible with the attribute;

generating, by the merchant application, a user interface including an instruction that the customer proceed to the customer-facing device; and

causing presentation, by the merchant application, of the user interface.

2 . The method as claim 1 recites, wherein the instruction comprises a first instruction, wherein the customer-facing device comprises a first customer-facing device, and wherein causing presentation of the user interface comprises sending, by the merchant application, a second instruction to a customer application executing on a second customer-facing device of the plurality of customer-facing devices, wherein the second customer-facing device is the customer-facing device that the customer is interacting with or with which the customer most recently interacted.

3 . The method as claim 2 recites, wherein a first action associated with the transaction is performed at the second merchant-facing device and a second action associated with the transaction is performed at the first customer-facing device.

4 . The method as claim 1 recites, wherein determining the attribute associated with the customer comprises determining, based at least in part on the data corresponding to the customer, a customer profile associated with the customer, wherein the customer profile indicates the attribute.

5 . The method as claim 1 recites, wherein receiving the data corresponding to the customer comprises receiving the data via a user input to the merchant-facing device indicating an identity of the customer.

6 . The method as claim 1 recites, wherein the data corresponding to the customer comprises data obtained from a customer device operated by the customer.

7 . The method as claim 6 recites, wherein the data obtained from the customer device comprises a configuration of the customer device or of an application executing on the customer device.

8 . The method as claim 7 recites, wherein the attribute comprises a language associated with the customer, and wherein the data obtained from the customer device is associated with the configuration indicating a particular language used on the customer device.

9 . The method as claim 1 recites, further comprising:

based at least in part on determining the customer-facing device, causing, by the merchant application, a change in a state of the customer-facing device, wherein the change in the state comprises at least one of a change from an idle mode to a ready mode, a change from a locked state to an unlocked state, or an activation of a display of the customer-facing device.

10 . The method as claim 1 recites, further comprising:

sending, by the merchant application, instructions to a customer application executing on the customer-facing device to display a second user interface including a request that the customer provide payment data associated with the transaction, wherein the payment data is associated with a payment instrument of the customer;

receiving, by the merchant application and from the customer application, the payment data; and

sending, by the merchant application, transaction information including the payment data to one or more servers associated with a remote payment processing service for processing a payment associated with the transaction.

11 . A system comprising:

one or more processors; and

one or more non-transitory computer-readable media storing instructions executable by the one or more processors, wherein the instructions cause the one or more processors to perform acts comprising:

receiving, by a merchant application executing on a merchant-facing device associated with a merchant, data corresponding to a customer conducting a transaction with the merchant;

based at least in part on the data, determining, by the merchant application, an attribute associated with the customer;

determining, by the merchant application, a plurality of customer-facing devices coupled to the merchant-facing device;

determining, by the merchant application, accommodation capabilities of the plurality of customer-facing devices;

based at least in part on the attribute and the accommodation capabilities of the plurality of customer-facing devices, determining, by the merchant application, a customer-facing device of the plurality of customer-facing devices that is associated with an accommodation capability compatible with the attribute;

generating, by the merchant application, a user interface including an instruction that the customer proceed to the customer-facing device; and

causing presentation, by the merchant application, of the user interface.

12 . The system as claim 11 recites, wherein the attribute comprises a visual impairment, and wherein the accommodation capability comprises at least one of a braille touchpad, a high-contrast display, or audible output.

13 . The system as claim 11 recites, wherein the attribute comprises a hearing impairment.

14 . The system as claim 11 recites, wherein the customer-facing device comprise a first customer-facing device, the attribute comprises a first attribute, the accommodation capability comprise a first accommodation capability, and wherein a second customer-facing device of the plurality of customer-facing devices is associated with a second accommodation capability compatible with a second attribute of the customer or another customer.

15 . The system as claim 11 recites, wherein a first action associated with the transaction is performed at the merchant-facing device and a second action associated with the transaction is performed at the customer-facing device.

16 . The system as claim 11 recites, wherein the customer-facing device comprises a first customer-facing device, and wherein a first action associated with the transaction is performed at the first customer-facing device and a second action associated with the transaction is performed at a second customer-facing device.

17 . The system as claim 16 recites, wherein the first action comprises providing payment data associated with a payment instrument of the customer and the second action comprises entering a gratuity.

18 . The system as claim 11 recites, wherein causing presentation of the user interface comprises causing presentation of the user interface on the merchant-facing device.

19 . The system as claim 11 recites, wherein determining the customer-facing device is further based at least in part on a customer flow.

20 . One or more non-transitory computer-readable media storing instructions executable by one or more processors that, when executed by the one or more processors, cause the one or more processors to perform acts comprising:

receiving, by a merchant application executing on a merchant-facing device associated with a merchant, data corresponding to a customer conducting a transaction with the merchant;

based at least in part on the data, determining, by the merchant application, an attribute associated with the customer;

determining, by the merchant application, a plurality of customer-facing devices coupled to the merchant-facing device;

determining, by the merchant application, accommodation capabilities of the plurality of customer-facing devices;

based at least in part on the attribute and the accommodation capabilities of the plurality of customer-facing devices, determining, by the merchant application, a customer-facing device of the plurality of customer-facing devices that is associated with an accommodation capability compatible with the attribute;

generating, by the merchant application, a user interface including an instruction that the customer proceed to the customer-facing device; and

causing presentation, by the merchant application, of the user interface.