System and method for processing bank transactions
A system for processing bank transactions and a method for operating the system are disclosed. The system can include a plurality of article exchanging units. Each of said plurality of article exchanging units can be configured to receive items from a bank customer and present items to the bank customer. The system can also include a communications controller configured to communicate according to the internet protocol with said plurality of article exchanging units.
1. A method of operating a system for processing bank transactions comprising:
receiving a first customer in a first vehicle in a first drive-through lane of a plurality of drive-through lanes at a bank branch;
positioning a plurality of article exchanging units, each having one or more processors, in the plurality of drive-through lanes including a first article exchanging unit of a plurality of article exchanging units positioned in the first drive-through lane, each of said plurality of article exchanging units configured to receive items from a bank customer and present items to the bank customer;
generating, with the first article exchanging unit, at least one of first visual data and first audio data; and
transmitting, with the first article exchanging unit, the at least one of first visual data and first audio data to a communications controller having one or more processors and positioned in the bank branch, said transmitting further defined as transmitting the at least one of first visual data and first audio data according to internet protocol.
2. The method of claim 1 further comprising:
transmitting, with the communications controller, the at least one of first visual data and first audio data, according to the internet protocol, to a mobile operator computing device having one or more processors and positioned in the bank branch.
3. The method of claim 2 wherein said transmitting to the mobile operator computing device is further defined as:
transmitting, with the communications controller, the at least one of first visual data and first audio data, according to the internet protocol, to a mobile operator computing device in the form of a tablet computer positioned in the bank branch.
4. The method of claim 2 wherein the at least one of first visual data and first audio data is further defined as first visual data and the method further comprises:
displaying, on a display screen of the mobile operator computing device, the first visual data.
5. The method of claim 2 wherein the at least one of first visual data and first audio data is further defined as first audio data and the method further comprises:
emitting, though a speaker of the mobile operator computing device, the first audio data.
6. The method of claim 1 further comprising:
displaying, on a display screen of the mobile operator computing device, a first field containing a plurality of rows wherein each row of the plurality of rows corresponds to one of the plurality of drive-through lanes at the bank branch and wherein a plurality of buttons are also displayed in the plurality of rows.
7. The method of claim 6 further comprising:
receiving, at the mobile operator computing device, a first input from a teller in response to the teller pressing a first button of the plurality of buttons, the first button displayed in a first row of the plurality of rows, the first row corresponding to the first drive-through lane of a plurality of drive-through lanes at the bank branch;
transmitting, with the mobile operator computing device, in response to said receiving the first input, at least one of second visual data and second audio data, according to the internet protocol, to the communications controller; and
transmitting, with the communications controller, the at least one of second visual data and second audio data, according to the internet protocol, to the first article exchanging unit.
8. The method of claim 7 further comprising:
receiving, at the mobile operator computing device, a second input from the teller in response to the first button selected by the teller after said receiving the first input; and
terminating, by the mobile operator computing device, said transmitting the at least one of second visual data and second audio data to the communications controller in response to said receiving the second input.
9. The method of claim 6 further comprising:
emitting, with one or more sensors positioned in the first drive-through lane, a detection signal in response to the first vehicle being in the first drive-through lane;
transmitting, with the communications controller, an alert signal to the mobile operator computing device in response to said emitting;
receiving, with the mobile operator computing device, the alert signal; and
altering, with the mobile operator computing device, a first button of the plurality of buttons displayed on the display screen, the first button in a first row of the plurality of rows, the first button altered from a first configuration of the first button to a second configuration of the first button in response to said receiving the alert signal.
10. The method of claim 9 further comprising:
ceasing, with the communications controller, said transmitting of the alert signal when said emitting ceases; and
altering, with the mobile operator computing device, the first button displayed on the display screen from the second configuration of the first button to the first configuration of the second button in response to said ceasing.
11. The method of claim 6 further comprising:
emitting, with one or more sensors positioned in the first drive-through lane, a detection signal in response to the first vehicle being in the first drive-through lane;
transmitting, with the communications controller, an alert signal to the mobile operator computing device in response to said emitting;
receiving, with the mobile operator computing device, the alert signal; and
altering, with the mobile operator computing device, a first row of the plurality of rows displayed on the display screen from a first configuration of the first row to a second configuration of the first row in response to said receiving the alert signal.
12. The method of claim 1 wherein said positioning is further defined as:
positioning the plurality of article exchanging units, each having one or more processors, in the plurality of drive-through lanes including the first article exchanging unit of a plurality of article exchanging units positioned in the first drive-through lane wherein the first article exchanging unit is a pneumatic vacuum module including a display screen.
13. A system for processing bank transactions comprising:
a plurality of drive-through lanes arranged at least partially side-by-side;
a plurality of article exchanging units, one of said plurality of article exchanging units positioned along each of said plurality of drive-through lanes, at least a first article exchanging unit of said plurality of article exchanging units differently configured from at least a second article exchanging unit of said plurality of article exchanging units, each of said plurality of article exchanging units configured to receive items from a bank customer within a vehicle and present items to the bank customer for retrieval, and each of said plurality of article exchanging units including at least one of a camera and a microphone configured to generate at least one of visual data and audio data;
a plurality of proximity sensors, one of said plurality of proximity sensors positioned in each of said plurality of drive-through lanes and configured to detect the vehicle within the respective drive-through lane of said plurality of drive-through lanes and emit a detection signal in response to detecting the vehicle;
at least one operator computing device having one or more processors and a display;
a communications controller having one or more processors and configured to:
receive the detection signal when emitted by any of said plurality of proximity sensors,
transmit an alert signal to said at least one operator computing device in response to receiving the detection signal wherein the alert signal indicates the presence of the vehicle and indicates a particular lane of said plurality of drive-through lanes in which the vehicle is detected, and
a plurality of internet protocol interfaces, one of said plurality of internet protocol interfaces engaged with each of said plurality of article exchanging units, each of said plurality of internet protocol interfaces configured to facilitate internet protocol communication between said plurality of article exchanging units and at least said communications controller.
14. The system of claim 13 wherein said plurality of article exchanging units includes:
a pneumatic vacuum module positioned in a first drive-through lane of said plurality of drive-through lanes;
an automated transaction machine positioned in a second drive-through lane of said plurality of drive-through lanes; and
a transaction drawer positioned in a third drive-through lane of said plurality of drive-through lanes.
15. The system of claim 13 wherein said at least one operator computing device is further defined as a tablet computer.
16. The system of claim 13 wherein said plurality of drive-through lanes are positioned adjacent to a bank branch and said at least one operator computing device is further defined as remote from the bank branch.
17. A system for processing bank transactions comprising:
a plurality of article exchanging units, at least a first article exchanging unit of said plurality of article exchanging units differently configured from at least a second article exchanging unit of said plurality of article exchanging units, each of said plurality of article exchanging units configured to receive items from a bank customer and present items to the bank customer, each of said plurality of article exchanging units including at least one of a camera and a microphone configured to generate at least one of visual data and audio data, said plurality of article exchanging units including at least a pneumatic vacuum module;
at least one operator computing device having one or more processors and a first display screen;
a communications controller configured to communicate according to the internet protocol with said at least one operator computing device and said plurality of article exchanging units, said communications controller configured to place said at least one operator computing device and said plurality of article exchanging units in communication with one another; and
a plurality of internet protocol interfaces, one of said plurality of internet protocol interfaces engaged with each of said plurality of article exchanging units, each of said plurality of internet protocol interfaces configured to facilitate internet protocol communication between said plurality of article exchanging units and at least said communications controller.
18. The system of claim 17 wherein said pneumatic vacuum module includes a second display screen.
19. The system of claim 17 further comprising:
a plurality of sensors each configured to sense a vehicle and emit a detection signal to said communications controller in response to detecting the vehicle.
20. The system of claim 17 wherein said plurality of article exchanging units further includes at least a transaction drawer and an automated transaction machine.