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App. No. 18/200,058 · Confirmation No. 1041

METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOMER AND AGENT INTERACTION, FOR QUALITY IMPROVEMENT THEREOF, IN A CONTACT CENTER

Applicant: NICE LTD.
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2026-02-18 CTFR Final Rejection 33 View
2026-02-18 892 List of references cited by examiner 1 View
2026-02-18 SRFW Search information including classification, databases and other search related notes 1 View
2026-02-18 FWCLM Index of Claims 1 View
2026-02-18 SRNT Examiner's search strategy and results 2 View
2026-02-18 SRNT Examiner's search strategy and results 4 View
2026-02-18 FOR Foreign Reference 14 View
2026-01-27 APP.TEXT Application body structured text document — View
2026-01-27 N417 Electronic Filing System Acknowledgment Receipt 2 View
2026-01-27 SA.. Supplemental Response or Supplemental Amendment 1 View
2026-01-27 CLM Claims 7 View
2026-01-27 REM Applicant Arguments/Remarks Made in an Amendment 8 View
2026-01-27 WFEE Fee Worksheet (SB06) 1 View
2026-01-23 EXIN Examiner Interview Summary Record (PTOL - 413) 3 View
2026-01-23 OA.APPENDIX Office Action Appendix 10 View
2026-01-22 APP.TEXT Application body structured text document — View
2026-01-22 CLM Claims 7 View
2026-01-22 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2026-01-22 REM Applicant Arguments/Remarks Made in an Amendment 6 View
2026-01-22 N417.PYMT Electronic Fee Payment 2 View
2026-01-22 N417 Electronic Filing System Acknowledgment Receipt 2 View
2026-01-22 WFEE Fee Worksheet (SB06) 1 View
2026-01-12 M865E Electronic Request for Interview with Examiner 1 View
2025-09-11 CTNF Non-Final Rejection 30 View
2025-09-11 892 List of references cited by examiner 1 View
2025-09-11 FWCLM Index of Claims 1 View
2025-09-11 SRFW Search information including classification, databases and other search related notes 1 View
2025-09-11 SRNT Examiner's search strategy and results 23 View
2025-09-11 SRNT Examiner's search strategy and results 2 View
2025-07-31 APP.TEXT Application body structured text document — View
2025-07-31 RCEX Request for Continued Examination (RCE) 3 View
2025-07-31 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2025-07-31 CLM Claims 7 View
2025-07-31 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2025-07-31 N417 Electronic Filing System Acknowledgment Receipt 2 View
2025-07-31 N417.PYMT Electronic Fee Payment 2 View
2025-07-31 WFEE Fee Worksheet (SB06) 1 View
2025-05-27 CTFR Final Rejection 24 View
2025-05-27 892 List of references cited by examiner 1 View
2025-05-27 FWCLM Index of Claims 1 View
2025-05-27 SRFW Search information including classification, databases and other search related notes 1 View
2025-05-27 SRNT Examiner's search strategy and results 2 View
2025-05-27 SRNT Examiner's search strategy and results 17 View
2025-05-27 SRNT Examiner's search strategy and results 22 View
2025-05-27 SRNT Examiner's search strategy and results 4 View
2025-05-03 APP.TEXT Application body structured text document — View
2025-05-03 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2025-05-03 CLM Claims 6 View
2025-05-03 REM Applicant Arguments/Remarks Made in an Amendment 6 View
2025-05-03 N417 Electronic Filing System Acknowledgment Receipt 2 View
2025-05-03 WFEE Fee Worksheet (SB06) 1 View
2025-02-28 CTNF Non-Final Rejection 69 View
2025-02-28 892 List of references cited by examiner 1 View
2025-02-28 SRFW Search information including classification, databases and other search related notes 1 View
2025-02-28 FWCLM Index of Claims 1 View
2025-02-28 SRNT Examiner's search strategy and results 8 View
2025-02-28 SRNT Examiner's search strategy and results 20 View
2024-12-01 ECOMM.AUTH Internet Communications Authorization 2 View
2024-12-01 N417 Electronic Filing System Acknowledgment Receipt 2 View
2024-11-29 NTC.PUB Notice of Publication 1 View
2023-06-08 APP.FILE.REC Filing Receipt 4 View
2023-06-08 WFEE Fee Worksheet (SB06) 1 View
2023-05-22 PA.. Power of Attorney 1 View
2023-05-22 OATH Oath or Declaration filed 4 View
2023-05-22 ADS Application Data Sheet 9 View
2023-05-22 DRW.NONBW Drawings-other than black and white line drawings 15 View
2023-05-22 WFEE Fee Worksheet (SB06) 2 View
2023-05-22 N417 Electronic Filing System Acknowledgment Receipt 3 View
2023-05-22 DRW.SUPP Drawings-black and white line and/or other drawings — View
2023-05-22 SPEC Specification 20 View
2023-05-22 CLM Claims 5 View
2023-05-22 ABST Abstract 1 View
2023-05-22 SCORE Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) 1 View
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Quick Facts
App. No.
18/200,058
Filed
2023-05-22
Pub. No.
US20240394640A1
Art Unit
3624