Patent Application
Utility
App. No. 18/205,541
· Confirmation No. 1020
METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT
Applicant:
NICE LTD.
Final Rejection Mailed
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2026-06-30 | CTFR |
Final Rejection | 11 | View | |
| 2026-06-30 | 892 |
List of references cited by examiner | 1 | View | |
| 2026-06-30 | FWCLM |
Index of Claims | 1 | View | |
| 2026-06-30 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2026-06-30 | SRNT |
Examiner's search strategy and results | 14 | View | |
| 2026-04-12 | APP.TEXT |
Application body structured text document | — | View | |
| 2026-04-12 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2026-04-12 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2026-04-12 | CLM |
Claims | 3 | View | |
| 2026-04-12 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2026-04-12 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2026-03-09 | CTNF |
Non-Final Rejection | 25 | View | |
| 2026-03-09 | 892 |
List of references cited by examiner | 1 | View | |
| 2026-03-09 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2026-03-09 | FWCLM |
Index of Claims | 1 | View | |
| 2026-03-09 | SRNT |
Examiner's search strategy and results | 13 | View | |
| 2026-03-09 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2026-03-09 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2026-01-13 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2026-01-13 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2026-01-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2026-01-13 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2026-01-13 | CLM |
Claims | 3 | View | |
| 2026-01-13 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2026-01-13 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2025-10-27 | CTFR |
Final Rejection | 22 | View | |
| 2025-10-27 | 892 |
List of references cited by examiner | 1 | View | |
| 2025-10-27 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2025-10-27 | FWCLM |
Index of Claims | 1 | View | |
| 2025-10-27 | SRNT |
Examiner's search strategy and results | 12 | View | |
| 2025-07-29 | APP.TEXT |
Application body structured text document | — | View | |
| 2025-07-29 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2025-07-29 | CLM |
Claims | 3 | View | |
| 2025-07-29 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2025-07-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-07-29 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2025-05-08 | CTNF |
Non-Final Rejection | 19 | View | |
| 2025-05-08 | 892 |
List of references cited by examiner | 1 | View | |
| 2025-05-08 | FWCLM |
Index of Claims | 1 | View | |
| 2025-05-08 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2025-05-08 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2025-05-08 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2025-05-08 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2025-05-08 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2025-05-08 | SRNT |
Examiner's search strategy and results | 9 | View | |
| 2024-11-28 | ECOMM.AUTH |
Internet Communications Authorization | 2 | View | |
| 2024-11-28 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-11-28 | ECOMM.AUTH |
Internet Communications Authorization | 2 | View | |
| 2024-11-28 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-10-05 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2023-06-26 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2023-06-26 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2023-06-04 | PA.. |
Power of Attorney | 1 | View | |
| 2023-06-04 | ADS |
Application Data Sheet | 9 | View | |
| 2023-06-04 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2023-06-04 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2023-06-04 | DRW.NONBW |
Drawings-other than black and white line drawings | 15 | View | |
| 2023-06-04 | OATH |
Oath or Declaration filed | 3 | View | |
| 2023-06-04 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View | |
| 2023-06-04 | SPEC |
Specification | 16 | View | |
| 2023-06-04 | CLM |
Claims | 2 | View | |
| 2023-06-04 | ABST |
Abstract | 1 | View | |
| 2023-06-04 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View |
Inventors
Attorneys & Agents of Record
Classification
USPC
705/7.39
G06Q10/063112
G06Q10/04
G06Q10/06393
Prosecution
- Examiner
- MANSFIELD, THOMAS L
- Art Unit
- 3624
- Customer No.
- 67305
- Docket No.
- 4257/191.2.1
- Confirmation No.
- 1020
Publication
- Pub. No.
- US20230316177A1
- Pub. Date
- 2023-10-05
SECURITY INTEREST
Recorded 2026-02-26
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2023-06-05
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Quick Facts
- App. No.
- 18/205,541
- Filed
- 2023-06-04
- Pub. No.
- US20230316177A1
- Examiner
- MANSFIELD, THOMAS L
- Art Unit
- 3624
External Links