METHOD FOR PROVIDING A SERVICE

1 . A computer-implemented method for providing a service, the method comprising the steps of:

a control device receiving a service request from a user,

the control device transmitting a service request message to a service device,

the service device processing the service request message,

the service device transmitting a service outcome message to the control device, and

the control device providing output data to the user.

2 . A method as claimed in claim 1 wherein the method comprises the steps of:

determining a location of the control device,

determining a location of the service device, and

determining whether the control device is in proximity to the service device.

3 . A method as claimed in claim 2 wherein the method comprises the step of authenticating the control device at the service device based on whether the control device is in proximity to the service device.

4 . A method as claimed in claim 3 wherein the method comprises the step of responsive to the control device being authenticated, the service device processing the service request message.

5 . A method as claimed in claim 1 wherein the control device transmits the service request message to the service device on a first data channel.

6 . A method as claimed in claim 1 wherein the control device comprises at least one of a mobile device, a wearable device, a smart watch, a user interface of a wheelchair, or a neural implant device.

7 . A method as claimed in claim 1 wherein the service device processing the service request message comprises the step of navigating a display screen of the service device.

8 . A method as claimed in claim 1 wherein the service device processing the service request message comprises the step of selecting a service option on the display screen of the service device.

9 . A method as claimed in claim 1 wherein the service device comprises at least one of a teller machine, a cash dispenser device, a printer device, a display device, a user interface device, a document scanner device, or an Internet of Things (IoT) enabled device.

10 . A method as claimed in claim 1 wherein the service device transmits the service outcome message to the control device on a second data channel, the second data channel being different to the first data channel.

11 . A method as claimed in claim 1 wherein the output data comprises at least one of video data, image data, audio data, text data, or haptic data.

12 . A method as claimed in claim 1 wherein the method comprises the step of the control device displaying a visual reproduction of an image on the display screen of the service device.

13 . A method as claimed in claim 1 wherein the method comprises the steps of:

creating an augmented image based on the image on the display screen of the service device, and

the control device displaying the augmented image.

14 . A method as claimed in claim 1 wherein the method comprises the step of ceasing display of information on the display screen of the service device.

15 . A method as claimed in claim 1 wherein the user comprises a customer.

16 . A data processing system for providing a service, the system comprising a control device, a service device, and a processor configured to:

receive a service request from a user at the control device,

transmit a service request message from the control device to the service device,

process the service request message at the service device,

transmit a service outcome message from the service device to the control device, and

provide output data to the user at the control device.

17 . A computer program product stored on a non-transitory computer readable storage medium, the computer program product comprising instructions capable of causing a computer system to perform a method as claimed in claim 1 when the computer program product is executed on the computer system.