System and method for intelligent and conditional cloud screen recording

1. A method of managing interaction recordings of an interaction between agent devices and customer devices, wherein the method comprises:

initiating an interaction recording of the interaction between an agent device and a customer device, wherein the interaction recording comprises metadata items;

storing one or more parts of the interaction recording in a local storage;

identifying parts of the interaction recording whose metadata items fulfill archiving criteria;

archiving parts of the interaction recording stored in the local storage whose metadata items fulfill the archiving criteria; and

deleting parts of the interaction recording from the local storage whose metadata items do not fulfill the archiving criteria.

2. The method of managing interaction recordings according to claim 1 , wherein the interaction recording comprises a visual recording and an audio recording.

3. The method of managing interaction recordings according to claim 1 , wherein the archiving criteria for the interaction recording are set by one or more of: the customer device and the agent device.

4. The method of managing interaction recordings according to claim 1 , wherein the archived parts of the interaction recording are combined to a single interaction recording that fulfills the archiving criteria.

5. The method of managing interaction recordings according to claim 1 , wherein the archiving criteria are based on one or more of: agent behavior and agent scores.

6. The method of managing interaction recordings according to claim 1 , wherein the metadata items of the interaction recording are derived from one or more of:

agent voice, agent screen, customer voice, and digital agent interactions.

7. The method of managing interaction recordings according to claim 1 , wherein the archived parts of the interaction recording are archived in combination with the corresponding metadata items for the interaction recording.

8. The method of managing interaction recordings according to claim 1 , wherein the interaction recording is initiated at the beginning of the interaction between the one or more agent devices and customer devices.

9. The method of managing interaction recordings according to claim 1 , wherein the interaction recording is initiated during the interaction.

10. The method of managing interaction recordings according to claim 1 , wherein the metadata items that fulfill the archiving criteria are identified in real-time.

11. A system for managing interaction recordings of an interaction between agent devices and a customer devices, the system comprising:

a computing device;

a local storage;

a memory; and

a processor, the processor configured to:

initiate an interaction recording of the interaction between an agent device and a customer device, wherein the interaction recording comprises metadata items;

store one or more parts of the interaction recording in the local storage;

identify parts of the interaction recording whose metadata items fulfill archiving criteria;

archive parts of the interaction recording stored in the local storage whose metadata items fulfill the archiving criteria in the memory; and

delete parts of the interaction recording from the local storage whose metadata items do not fulfill the archiving criteria.

12. The system for managing interaction recordings according to claim 11 , wherein the interaction recording comprises a visual recording and an audio recording.

13. The system for managing interaction recordings according to claim 11 , wherein the archiving criteria for the interaction recording are set by one or more of:

the customer device and the agent device.

14. The system for managing interaction recordings according to claim 11 , wherein the archived parts of the interaction recording are combined to a single interaction recording that fulfills the archiving criteria.

15. The system for managing interaction recordings according to claim 11 , wherein the archiving criteria are based on one or more of: agent behavior or agent scores.

16. The system for managing interaction recordings according to claim 11 , wherein the metadata items of the interaction recording are derived from one or more of: agent voice, agent screen, customer voice, and digital agent interactions.

17. The system for managing interaction recordings according to claim 11 , wherein the archived parts of the interaction recording are archived in combination with the corresponding metadata items for the interaction recording.

18. The system for managing interaction recordings according to claim 11 , wherein the interaction recording is initiated at the beginning of the interaction between the agent and the customer device when the agent device and the customer device grant permission for the interaction recording.

19. The system for managing interaction recordings according to claim 11 , wherein the interaction recording is initiated during the interaction.

20. A method of archiving conversation recordings of an interaction between a plurality of devices, the method comprising:

starting a recording of an interaction between a plurality of devices, wherein the recording of the interaction is associated with metadata;

storing the recording of the interaction in a local storage;

identifying sections in the recording of the interaction whose metadata items fulfill archiving conventions;

archiving sections of the recording of the interaction stored in the local storage whose metadata items fulfill the archiving conventions; and

deleting parts of the interaction recording from the local storage whose metadata items do not fulfill the archiving criteria.