IP Library Granted Patent US 12,052,362
Granted Patent B2
US 12,052,362 · App. 18/309,673 · Granted Jul 30, 2024

Access control by changing a ticketing interface

Inventors: Robert McEwen (Los Angeles, CA); Debbie Hsu (Los Angeles, CA); John Carnahan (Los Angeles, CA); Vasanth Kumar (Cerritos, CA)
Assignee: Live Nation Entertainment, Inc.
H04L9/32G06F9/50G06F9/5005G06F16/00G06F16/2455G06F21/31G06F21/316G06F21/44G06F21/604G06F21/62G06F21/6218G06Q10/02G06Q20/401G06Q20/405G06Q50/01H04L63/083H04L63/102G06F2221/2133
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Quick Facts
Patent No.
US 12,052,362
App. No.
18/309,673
Granted
Jul 30, 2024
Kind
B2
Abstract

A method for transmitting ticket information to user devices based on interactions of the user devices with a ticket system, is disclosed. The method involves identifying interactions of a first user device and a second user device with the ticket system within a predefined time period. The interactions are associated with ticket requests for a resource. Interaction scores are generated and updated based on the number of interactions. Upon interaction with the first user device, a first interface containing first ticket information is transmitted within the predefined time period, determined by the first interaction score. Simultaneously, in response to the second user device interaction, a second interface with second ticket information is transmitted, determined by the second interaction score. Notably, the second ticket information includes a second quantity of available tickets for the resource, which is lesser than a first quantity in the first ticket information.

Claims (85)

1. A method for transmitting ticket information to user devices based on interactions of the user devices with a ticket system, the method comprising:

identifying interaction of each of a first user device and a second user device with the ticket system within a predefined time period, wherein the interaction is associated with a request for tickets for a resource;

generating a first interaction score for the first user device based on the interaction of the first user device;

generating a second interaction score for the second user device based on the interaction of the second user device;

updating the first interaction score based on increase in a number of interactions of the first user device;

updating the second interaction score based on an increase in number of interactions of the second user device; and

in response to the interaction of the first user device, transmitting a first interface to the first user device within the predefined time period, wherein:

the first interface is transmitted based on the first interaction score, and

the first interface includes first ticket information; and

in response to the interaction of the second user device, transmitting a second interface to the second user device within the predefined time period, wherein:

the second interface is transmitted based on the second interaction score,

the second interface includes second ticket information, and

a second quantity of available tickets for the resource in the second ticket information is lesser than a first quantity of available tickets for the resource in the first ticket information.

2. The method according to claim 1 , further comprising:

matching the interaction of each of the first user device and the second user device with a plurality of interaction patterns, wherein the plurality of interaction patterns is stored in a database associated with the ticket system;

generating the first interaction score based on the interaction of the first user device matched with a first interaction pattern from the plurality of interaction patterns; and

generating the second interaction score based on the interaction of the second user device matched with a second interaction pattern from the plurality of interaction patterns.

3. The method according to claim 1 , further comprising:

updating the first interaction score based on first historical interactions of the first user device; and

updating the second interaction score based on second historical interactions of the second user device.

4. The method according to claim 1 , further comprising:

assigning a first class to the first user device based on the first interaction score is within a first range; and

assigning a second class to the second user device based on the second interaction score is within a second range.

5. The method according to claim 4 , further comprising:

determining a first personality of the first interface based on the first class of the first user device; and

determining a second personality of the second interface based on the second class of the second user device.

6. The method according to claim 5 , further comprising adding a delay period in transmitting the second interface to the second user device according to the second personality of the second interface.

7. The method according to claim 1 , further comprising:

identifying a first platform associated with the interaction of the first user device;

identifying a second platform associated with the interaction of the second user device;

generating the first interaction score for the first user device based on the first platform; and

generating the second interaction score for the second user device based on the second platform.

8. The method according to claim 7 , wherein:

the first platform indicates a mobile application, and the second platform indicates a web interface; and

the first interaction score and the second interaction score are classified based on historical data associated with the mobile application and the web interface.

9. The method according to claim 1 , further comprising:

determining a potential quantity of tickets requested in the interaction of the second user device, upon receiving the second user interface on the second user device; and

generating the second interaction score based on the potential quantity of tickets exceeding a threshold value.

10. A system for transmitting ticket information to user devices based on interactions of the user devices with a ticket system, the system comprising:

at least one processor configured to:

identify interaction of each of a first user device and a second user device with the ticket system within a predefined time period, wherein the interaction is associated with a request for tickets for a resource;

generate a first interaction score for the first user device based on the interaction of the first user device;

generate a second interaction score for the second user device based on the interaction of the second user device;

update the first interaction score based on increase in a number of interactions of the first user device;

update the second interaction score based on an increase in number of interactions of the second user device; and

transmit, in response to the interaction of the first user device, a first interface to the first user device within the predefined time period, wherein:

the first interface is transmitted based on the first interaction score, and

the first interface includes first ticket information; and

in response to the interaction of the second user device, transmit a second interface to the second user device within the predefined time period, wherein:

the second interface is transmitted based on the second interaction score,

the second interface includes second ticket information, and

a second quantity of available tickets for the resource in the second ticket information is lesser than a first quantity of available tickets for the resource in the first ticket information.

11. The system according to claim 10 , wherein the at least one processor is further configured to:

match the interaction of each of the first user device and the second user device with a plurality of interaction patterns, wherein the plurality of interaction patterns is stored in a database associated with the ticket system;

generate the first interaction score based on the interaction of the first user device matched with a first interaction pattern from the plurality of interaction patterns; and

generate the second interaction score based on the interaction of the second user device matched with a second interaction pattern from the plurality of interaction patterns.

12. The system according to claim 10 , wherein the at least one processor is further configured to:

update the first interaction score based on first historical interactions of the first user device; and

update the second interaction score based on second historical interactions of the second user device.

13. The system according to claim 10 , wherein the at least one processor is further configured to:

assign a first class to the first user device based on the first interaction score is within a first range; and

assign a second class to the second user device based on the second interaction score is within a second range.

14. A non-transitory computer-readable medium comprising instructions that are executable by a processing device for causing the processing device to perform operations for transmitting ticket information to user devices based on interactions of the user devices with a ticket system, comprising:

identifying interaction of each of a first user device and a second user device with the ticket system within a predefined time period, wherein the interaction is associated with a request for tickets for a resource;

generating a first interaction score for the first user device based on the interaction of the first user device;

generating a second interaction score for the second user device based on the interaction of the second user device;

updating the first interaction score based on increase in a number of interactions of the first user device;

updating the second interaction score based on an increase in number of interactions of the second user device; and

in response to the interaction of the first user device, transmitting a first interface to the first user device within the predefined time period, wherein:

the first interface is transmitted based on the first interaction score, and

the first interface includes first ticket information; and

in response to the interaction of the second user device, transmitting a second interface to the second user device within the predefined time period, wherein:

the second interface is transmitted based on the second interaction score,

the second interface includes second ticket information, and

a second quantity of available tickets for the resource in the second ticket information is lesser than a first quantity of available tickets for the resource in the first ticket information.

15. The non-transitory computer-readable medium according to claim 14 , further comprising:

matching the interaction of each of the first user device and the second user device with a plurality of interaction patterns, wherein the plurality of interaction patterns is stored in a database associated with the ticket system;

generating the first interaction score based on the interaction of the first user device matched with a first interaction pattern from the plurality of interaction patterns; and

generating the second interaction score based on the interaction of the second user device matched with a second interaction pattern from the plurality of interaction patterns.

16. The non-transitory computer-readable medium according to claim 14 , further comprising:

updating the first interaction score based on first historical interactions of the first user device; and

updating the second interaction score based on second historical interactions of the second user device.

17. The non-transitory computer-readable medium according to claim 14 , further comprising:

assigning a first class to the first user device based on the first interaction score is within a first range; and

assigning a second class to the second user device based on the second interaction score is within a second range.

Assignments (3)
SECURITY AGREEMENT Recorded Nov 17, 2023
From: LIVE NATION ENTERTAINMENT, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 065613/0867 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS Recorded Nov 17, 2023
From: LIVE NATION ENTERTAINMENT, INC.
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO U.S. BANK NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
Reel/Frame 065615/0001 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS Recorded Nov 17, 2023
From: LIVE NATION ENTERTAINMENT, INC.
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS SUCCESSOR IN INTEREST TO U.S. BANK NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
Reel/Frame 065615/0257 →