INCIDENT NOTIFICATION SYSTEM FOR A SEMI-AUTONOMOUS CLEANING DEVICE

1 . A computer-implemented method for providing incident notification for a semi-autonomous cleaning apparatus, the method comprising the steps of:

detecting a fault at the apparatus;

when a fault is detected, placing the apparatus in a transition state whereby all active cleaning components are turned off;

rebooting the apparatus and performing a self-diagnostic check;

displaying a fault or incident screen with different menu options;

receiving input from the user on the menu options;

providing instructions to the processor of the apparatus to execute on an action related to the input; and

clearing the fault and resume operation when the fault is cleared.

2 . The computer-implemented method of claim 1 further comprising the step of detecting whether the apparatus is operating in automatic or manual mode.

3 . The computer-implemented method of claim 1 further comprising the step of displaying a message that a diagnostic check is in progress.

4 . The computer-implemented method of claim 3 wherein the message for the diagnostic check displays a message that a self-health check is in progress.

5 . The computer-implemented method of claim 1 wherein the menu options are selected from list consisting of:

displaying a list of incidents;

displaying instructions for each incident;

in manual mode, displaying a “Back” or “Hide” button;

in auto mode, displaying “Cancel Cleaning” and “Resume Cleaning” buttons or “Cancel” and “Resume” buttons;

displaying a “Manual Drive” button; and

displaying a “Help” button.

6 . The computer-implemented method of claim 5 wherein if the “Manual Drive” option is selected, the apparatus displays the gear shifter icon and allows manual drive and then returns to the fault screen.

7 . The computer-implemented method of claim 5 wherein if the “Resume cleaning” option is selected, the device checks to see if faults are still active and returns to the fault screen.

8 . The computer-implemented method of claim 1 wherein incident notification can be provided with or without videos using hyperlinks based on the detected failure types, the hyperlinks are configured to specific contextual help videos next to each incident notification to further troubleshoot the incident.

9 . The computer-implemented method of claim 8 wherein the videos can be accessed directly on the cleaning device graphical user interface (GUI) on the incident notification dashboard.

10 . An incident notification system providing incident notification for a semi-autonomous cleaning apparatus, the incident notification system comprising:

a processor;

a display screen;

memory configured to store data related to incident notification;

wherein the processor is configured to execute instructions related to incident notification, the instructions further comprising the steps of:

detecting a fault at the apparatus;

when a fault is detected, placing the apparatus in a transition state whereby all active cleaning components are turned off;

rebooting the apparatus and performing a self-diagnostic check;

displaying a fault or incident on the display screen with different menu options;

receiving input from the user on the menu options;

providing instructions to the processor of the apparatus to execute on an action related to the input; and

clearing the fault and resume operation when the fault is cleared;

wherein storing data further comprises storing videos with or without hyperlinks.

11 . The system of claim 10 further comprising a wireless receiver and transmitter to support cellular or Wifi communication.

12 . The system of claim 10 wherein the display screen further comprises a dashboard configured to manage simultaneous faults in a single screen.

13 . The system of claim 10 wherein the processor is further configured to execute the step of detecting whether the apparatus is operating in automatic or manual mode.

14 . The system of claim 10 wherein the processor is further configured to execute the step of displaying a message that a diagnostic check is in progress.

15 . The system of claim 10 wherein the menu options are selected from list consisting of:

displaying a list of incidents;

displaying instructions for each incident;

in manual mode, displaying a “Back” or “Hide” button;

in auto mode, displaying “Cancel Cleaning” and “Resume Cleaning” buttons or “Cancel” and “Resume” buttons;

displaying a “Manual Drive” button; and

displaying a “Help” button.

16 . The system of claim 15 wherein if the “Manual Drive” option is selected, the apparatus displays the gear shifter icon and allows manual drive and then returns to the fault screen.

17 . The system of claim 15 wherein if the “Resume cleaning” option is selected, the device checks to see if faults are still active and returns to the fault screen.

18 . The system of claim 10 wherein the incident notification can be provided with or without videos using hyperlinks based on the detected failure types, the hyperlinks are configured to specific contextual help videos next to each incident notification to further troubleshoot the incident.

19 . The system of claim 18 wherein the videos can be accessed directly on the cleaning device graphical user interface (GUI) on the incident notification dashboard.

20 . The system of claim 10 wherein the processor is further configured to execute the step of detecting whether the apparatus is operating in automatic or manual mode.