Context and contextual history within an observation platform environment
A method of generating performance metrics for one or more users within an observation platform environment is described. The method includes providing one or more of the users with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location of the communications device; providing an observation platform having a communications system for receiving and sending data. The observation platform comprises a computer system with a memory, and is configured to: recognize a user identity of a user, of the users; capture, from the communication device, a voice message of the user and the secondary signal; derive statistical data about employee performance of the user comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and the voice message; and build context and a contextual history of one of the user and the communications device based on the statistical data.
1. A method of generating performance metrics for one or more users within an observation platform environment comprising:
providing one or more of the users with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location of the communications device or a relative proximity of the communications device to other communications devices provided to others of the users; and
providing an observation platform having a communications system for receiving and sending data from and to at least one of the communications devices, an Internet of things (IoT) device, and an external system, the observation platform comprising:
a computer system with a memory, the computer system configured to:
recognize a user identity of a user, of the users, based on signals from the communications device;
capture, from the communication device, a voice message of the user and the secondary signal;
derive statistical data about employee performance of the user comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and the voice message; and
build context and a contextual history of one of the user and the communications device based on the statistical data.
2. The method as recited in claim 1 , further comprising the computer system configured to:
store the context and the contextual history.
3. The method as recited in claim 1 , further comprising the computer system configured to:
employ policy to generate key performance indicators for roles, groups, and the employee performance of the user.
4. The method as recited in claim 1 , further comprising the computer system configured to:
utilize the primary statistics, secondary statistics, and higher-order statistics to determine a user performance score for the user.
5. The method as recited in claim 4 , further comprising the computer system configured to:
utilize the primary statistics, secondary statistics, and higher-order statistics to determine a relative ranking of a plurality of user performance scores against others in the same or similar environment.
6. The method as recited in claim 1 , further comprising the computer system configured to:
utilize the primary statistics, secondary statistics, and higher-order statistics to determine a relative ranking against others with the same or similar roles and responsibilities.
7. The method as recited in claim 1 , further comprising the computer system configured to:
utilize the primary statistics, secondary statistics, and higher-order statistics to determine a benchmark for user performance for the user.
8. The method as recited in claim 1 , further comprising the computer system configured to:
use speech recognition to convert speech in the voice message to one of text and a machine-compatible format.
9. The method as recited in claim 1 , wherein the deriving statistical data about employee performance of the user comprises the computer system configured to:
use the primary statistics to derive the secondary statistics and the higher-order statistics.
10. A non-transitory computer-readable storage medium having instructions stored thereon which, when executed by a computer system, cause the computer system to perform a method of generating performance metrics for one or more users within an observation platform environment having a communications system for receiving and sending data from and to at least one of a plurality of communications devices, an Internet of things (IoT) device, and an external system, the method comprising:
recognizing, by the computer system, a user identity of a user, of the one or more users, based on signals from a communications device provided to the one or more users, the communications device capable of sending a user's voice and a secondary signal containing information regarding a location of the communications device or a relative proximity of the communications device to other communications devices provided to others of the users;
capturing, by the computer system from the communication device, a voice message of the user and the secondary signal;
deriving, by the computer system, statistical data about employee performance of the user comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and the voice message; and
building, by the computer system, context and a contextual history of one of the user and the communications device based on the statistical data.
11. The non-transitory computer-readable storage medium of claim 10 , wherein the method further comprises:
storing the context and the contextual history in a memory.
12. The non-transitory computer-readable storage medium of claim 10 , wherein the method further comprises:
employing policy to generate key performance indicators for roles, groups, and the employee performance of the user.
13. The non-transitory computer-readable storage medium of claim 10 , wherein the method further comprises:
utilizing the primary statistics, secondary statistics, and higher-order statistics to determine a user performance score for the user.
14. The non-transitory computer-readable storage medium of claim 13 , wherein the method further comprises:
utilizing the primary statistics, secondary statistics, and higher-order statistics to determine a relative ranking of a plurality of user performance scores against others in the same or similar environment.
15. The non-transitory computer-readable storage medium of claim 10 , wherein the method further comprises:
utilizing the primary statistics, secondary statistics, and higher-order statistics to determine a relative ranking against others with the same or similar roles and responsibilities.
16. The non-transitory computer-readable storage medium of claim 10 , wherein the method further comprises:
utilizing the primary statistics, secondary statistics, and higher-order statistics to determine a benchmark for user performance for the user.
17. The non-transitory computer-readable storage medium of claim 10 , wherein the method further comprises:
use speech recognition to convert speech in the voice message to one of text and a machine-compatible format.
18. The non-transitory computer-readable storage medium of claim 10 , wherein the deriving statistical data about employee performance of the user comprises:
using the primary statistics to derive the secondary statistics and the higher-order statistics.
19. An observation platform for generating performance metrics for one or more users within an environment of the observation platform, the observation platform comprising:
a communications device capable of sending a user's voice and a secondary signal containing information regarding a location of the communications device or a relative proximity of the communications device to other communications devices provided to others of the users;
a radio access point communicatively coupled with the communications devices; and
a computer system associated with the radio access point and configured to:
recognize a user identity of a user, of the users, based on signals from the communications device;
capture, from the communication device, a voice message of the user and the secondary signal;
derive statistical data about employee performance of the user comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and the voice message; and
build context and a contextual history of the user and the communications device based on the statistical data.
20. The observation platform of claim 19 , further comprising the computer system configured to:
communicate the context and the contextual history with one or more external systems, which are external to the environment of the observation platform, to facilitate communication between the one or more external systems and one or more of devices or users in the environment of the observation platform.