Granted Patent B2

US 12,386,870 · App. 18/429,125 · Granted Aug 12, 2025

Inventors: Pratyus Patnaik (Los Altos, CA); Marissa Mary Montgomery (San Francisco, CA); Jay Srinivasan (San Francisco, CA); Suchit Agarwal (Jersey City, NJ); Rajhans Samdani (Belmont, CA); David Colby Kaneda (San Francisco, CA); Nathaniel Ackerman Rook (San Francisco, CA)

G06F16/3325G06F16/3326G06F16/334G06F21/604G06F21/6227

Abstract

Claims (86)

1. A method comprising:

receiving, by a first computing device and from a user device, a first query including one or more first query parameters;

comparing a first efficiency value associated with computationally analyzing a plurality of data entries to a second efficiency value associated with computationally analyzing a plurality of previous queries;

determining, based on the comparison, one of:

first correspondence values based on the first efficiency value being greater than or equal to the second efficiency value and based on correspondence between the one or more first query parameters and the plurality of data entries; or

second correspondence values based on the first efficiency value being less than the second efficiency value and based on correspondence between the one or more first query parameters and the plurality of previous queries;

determining, based on the determined one of the first correspondence values or the second correspondence values being less than a first threshold correspondence value, a correspondence level between the one or more first query parameters and a first group of a plurality of groups of a first organization;

transmitting to one or more computing devices associated with the first group, data indicative of the first query;

receiving, from a computing device associated with a group of the plurality of groups, information responsive to the first query;

transmitting, to the user device, and based on the information responsive to the first query, a response to the first query;

obtaining feedback data associated with the response to the first query; and

storing, based on the feedback data satisfying a feedback threshold, the first query as one of the plurality of previous queries.

2. The method of claim 1 , wherein the first efficiency value is based on elapsed processing time, computational resources, or electrical power resources associated with the plurality of data entries, and

wherein the second efficiency value is based on elapsed processing time, computational resources, or electrical power resources associated with the plurality of previous queries.

3. The method of claim 1 , further comprising:

determining that the data indicative of the first query has been transmitted from the one or more computing devices associated with the first group to one or more second computing devices associated with a second group of the plurality of groups; and

modifying second group data associated with the second group to reflect a higher correspondence level between the one or more first query parameters and the second group data than the correspondence level between the one or more first query parameters and first group data associated with the first group.

4. The method of claim 3 , further comprising:

receiving a second query including one or more second query parameters that correspond to the one or more first query parameters; and

based on the higher correspondence level between the one or more first query parameters and the second group data, providing data indicative of the second query to the one or more second computing devices associated with the second group.

5. The method of claim 1 , wherein obtaining the feedback data comprises receiving the feedback data from the user device, wherein the feedback data indicates that the response to the first query was useful, the method further comprising:

determining, based on the feedback data indicating that the response to the first query was useful, that the feedback data satisfies the feedback threshold.

6. The method of claim 1 , wherein the computing device associated with the group of the plurality of groups is a computing device associated with the first group.

7. The method of claim 6 , wherein obtaining the feedback data comprises:

generating, based on receiving the information responsive to the first query from the computing device associated with the first group, the feedback data, wherein the feedback data indicates resolution by a user of the first group; and

determining, based on the feedback data indicating resolution by the user of the first group, that the feedback data satisfies the feedback threshold.

8. The method of claim 1 , wherein the computing device associated with the group of the plurality of groups is a computing device associated with a second group of the plurality of groups.

9. The method of claim 8 , wherein obtaining the feedback data comprises:

generating, based on receiving the information responsive to the first query from the computing device associated with the second group, the feedback data, wherein the feedback data indicates resolution by a user of the second group; and

determining, based on the feedback data indicating resolution by a user of the second group, that the feedback data satisfies the feedback threshold.

10. The method of claim 1 , further comprising:

receiving a second query including one or more second query parameters that correspond to the one or more first query parameters associated with the first query; and

determining, based on the feedback data associated with the first query, a response to the second query.

11. The method of claim 1 , further comprising:

obtaining, after transmission of the response to the user device, configuration data associated with the user device or communication data transmitted from the user device to a computing device associated with one of the plurality of groups; and

determining, based on the configuration data or the communication data, the feedback data.

12. An apparatus, comprising:

one or more memories storing processor-executable code; and

one or more processors coupled with the one or more memories and individually or collectively operable to execute the code to cause the apparatus to:

receive, by a first computing device and from a user device, a first query including one or more first query parameters;

compare a first efficiency value associated with computational analysis of a plurality of data entries to a second efficiency value associated with computational analysis of a plurality of previous queries;

determine, based on the comparison, one of:

first correspondence values base on the first efficiency value being greater than or equal to the second efficiency value and based on correspondence between the one or more first query parameters and the plurality of data entries; or

second correspondence values base on the first efficiency value being less than the second efficiency value and based on correspondence between the one or more first query parameters and the plurality of previous queries;

determine, based on the determined one of the first correspondence values or the second correspondence values being less than a first threshold correspondence value, a correspondence level between the one or more first query parameters and a first group of a plurality of groups of a first organization;

transmit to one or more computing devices associated with the first group, data indicative of the first query;

receive, from a computing device associated with a group of the plurality of groups, information responsive to the first query;

transmit, to the user device, and based on the information responsive to the first query, a response to the first query;

obtain feedback data associated with the response to the first query; and

store, based on the feedback data satisfying a feedback threshold, the first query as one of the plurality of previous queries.

13. The apparatus of claim 12 , wherein the first efficiency value is based on elapsed processing time, computational resources, or electrical power resources associated with the plurality of data entries, and

wherein the second efficiency value is based on elapsed processing time, computational resources, or electrical power resources associated with the plurality of previous queries.

14. The apparatus of claim 12 , wherein the one or more processors are individually or collectively further operable to execute the code to cause the apparatus to:

determine that the data indicative of the first query has been transmitted from the one or more computing devices associated with the first group to one or more second computing devices associated with a second group of the plurality of groups;

modify second group data associated with the second group to reflect a higher correspondence level between the one or more first query parameters and the second group data than the correspondence level between the one or more first query parameters and first group data associated with the first group;

receive a second query including one or more second query parameters that correspond to the one or more first query parameters; and

based on the higher correspondence level between the one or more first query parameters and the second group data, provide data indicative of the second query to the one or more second computing devices associated with the second group.

15. The apparatus of claim 12 , wherein, to obtain the feedback data, the one or more processors are individually or collectively operable to execute the code to cause the apparatus to receive the feedback data from the user device, wherein the feedback data indicates that the response to the first query was useful, and

wherein the one or more processors are individually or collectively further operable to execute the code to cause the apparatus to:

determine, based on the feedback data indicating that the response to the first query was useful, that the feedback data satisfies the feedback threshold.

16. The apparatus of claim 12 , wherein the computing device associated with the group of the plurality of groups is a computing device associated with the first group, and

wherein, to obtain the feedback data, the one or more processors are individually or collectively operable to execute the code to cause the apparatus to:

generate, based on receipt of the information responsive to the first query from the computing device associated with the first group, the feedback data, wherein the feedback data indicates resolution by a user of the first group; and

determine, based on the feedback data indicating resolution by the user of the first group, that the feedback data satisfies the feedback threshold.

17. The apparatus of claim 12 , wherein the computing device associated with the group of the plurality of groups is a computing device associated with a second group of the plurality of groups, and

wherein, to obtain the feedback data, the one or more processors are individually or collectively operable to execute the code to cause the apparatus to:

generate, based on receipt of the information responsive to the first query from the computing device associated with the second group, the feedback data, wherein the feedback data indicates resolution by a user of the second group; and

determine, based on the feedback data indicating resolution by a user of the second group, that the feedback data satisfies the feedback threshold.

18. The apparatus of claim 12 , wherein the one or more processors are individually or collectively further operable to execute the code to cause the apparatus to:

receive a second query including one or more second query parameters that correspond to the one or more first query parameters associated with the first query; and

determine, based on the feedback data associated with the first query, a response to the second query.

19. The apparatus of claim 12 , wherein the one or more processors are individually or collectively further operable to execute the code to cause the apparatus to:

obtain, after transmission of the response to the user device, configuration data associated with the user device or communication data transmitted from the user device to a computing device associated with one of the plurality of groups; and

determine, based on the configuration data or the communication data, the feedback data.

20. A non-transitory computer-readable medium storing code, the code comprising instructions executable by one or more processors to:

receive, by a first computing device and from a user device, a first query including one or more first query parameters;

compare a first efficiency value associated with computational analysis of a plurality of data entries to a second efficiency value associated with computational analysis of a plurality of previous queries;

determine, based on the comparison, one of:

first correspondence values base on the first efficiency value being greater than or equal to the second efficiency value and based on correspondence between the one or more first query parameters and the plurality of data entries; or

second correspondence values base on the first efficiency value being less than the second efficiency value and based on correspondence between the one or more first query parameters and the plurality of previous queries;

determine, based on the determined one of the first correspondence values or the second correspondence values being less than a first threshold correspondence value, a correspondence level between the one or more first query parameters and a first group of a plurality of groups of a first organization;

transmit to one or more computing devices associated with the first group, data indicative of the first query;

receive, from a computing device associated with a group of the plurality of groups, information responsive to the first query;

transmit, to the user device, and based on the information responsive to the first query, a response to the first query;

obtain feedback data associated with the response to the first query; and

store, based on the feedback data satisfying a feedback threshold, the first query as one of the plurality of previous queries.

Assignments (2)

Continuity (4)

References Cited (123)