Consolidated alarm screen
A method includes receiving, by a computing device, first data from a sensor, the first data including a first timestamp and an event that triggered an alarm; receiving, by the computing device, second data from a remote computing environment, the second data including a second timestamp different from the first time stamp and specifying an action taken in response to the alarm; and rendering a screen on a display of a computing device, the screen including the first and second data represented as a sequence of events ordered by time based on the first and second timestamps.
1. A method comprising:
receiving, by a computing device, first data from a sensor, the first data including a first timestamp and an event that triggered an alarm;
receiving, by the computing device, second data from a remote computing environment, the second data including a second timestamp different from the first timestamp and specifying an action taken in response to the alarm; and
rendering a screen on a display of the computing device, the screen including the first and second data represented as a sequence of events ordered by time based on the first and second timestamps.
2. The method of claim 1 , wherein the second data was generated by a monitor interface and specifies that the action was taken by monitoring personnel.
3. The method of claim 2 , wherein the second data specifies a call to a Public Safety Answering Point.
4. The method of claim 2 , further comprising:
receiving third data that includes a third timestamp and generated by a customer interface, the third data being indicative of a particular action taken by a customer in response to the alarm; and
storing the third data in the sequence.
5. The method of claim 1 , wherein the second data was generated by a customer interface and specifies that the action was taken by a customer.
6. The method of claim 5 , wherein the action taken includes a request to send a first responder to a location associated with the alarm.
7. The method of claim 5 , wherein the action taken includes a request to cancel the alarm.
8. The method of claim 5 , wherein the action taken includes a request to access a recording of the first data.
9. The method of claim 5 , wherein the action taken includes a request to initiate an interactive communication session via a device comprising the sensor.
10. The method of claim 1 , wherein rendering the screen further comprises rendering a control configured to initiate cancellation of the alarm.
11. The method of claim 1 , wherein rendering the screen further comprises rendering a control configured to initiate a request to send help to a location associated with the alarm.
12. The method of claim 1 , wherein rendering the screen further comprises rendering a control configured to initiate access to a recording of the first data.
13. The method of claim 1 , wherein rendering the screen further comprises rendering a control configured to expand a portion of the screen comprising the sequence.
14. The method of claim 1 , wherein rendering the screen further comprises rendering a control configured to initiate a communication session involving a device housing the sensor.
15. The method of claim 14 , wherein rendering the control configured to initiate the communication session comprises rendering a control configured to initiate an interactive communication session.
16. The method of claim 1 , wherein:
the first data triggered the alarm; and
rendering the screen further comprises rendering an indication that the first data triggered the alarm.
17. A system comprising:
a memory;
a network interface; and
at least one processor coupled with the memory and the network interface and configured to:
receive, via the network interface, first data including a first timestamp and an event that triggered an alarm;
receive, via the network interface, second data from a remote computing environment, the second data including a second timestamp different from the first timestamp and specifying an action taken in response to the alarm; and
communicate, via the network interface for rendering on a remote device, a sequence of events based on the first and second data and ordered by time based on the first and second timestamps.
18. The system of claim 17 , wherein the second data specifies that the action was taken by monitoring personnel.
19. A method comprising:
rendering, by a computing device, a screen including a first control including a sequence of events regarding an alarm, a second control configured to receive user input cancelling the alarm, and a third control configured to receive user input escalating the alarm;
receiving, by the computing device via the second control, the user input cancelling the alarm; and
communicating, to a remote computing device, a request to cancel the alarm in response to reception of the user input cancelling the alarm.
20. The method of claim 19 , wherein the sequence of events is ordered by time and includes an event that triggered the alarm and an event indicating an action taken to address the alarm.