Intent identification using page

1. A method, comprising:

identifying, by parsing through code of an online page associated with a contact center system, information related to offerings associated with the online page;

identifying a set of intents based on the information, at least a portion of the set of intents corresponding to at least one of headers or menu items of the online page;

updating the set of intents based on supplemental information accessible via a hyperlink from the online page;

transmitting the updated set of intents to a first user device;

receiving an acceptance of a subset of the updated set of intents from the first user device; and

storing, in an intent data repository, the accepted subset of the updated set of intents.

2. The method of claim 1 , wherein the intent data repository stores intents to which queries are to be matched by the contact center system, the queries being received during a contact center engagement between an end-user and a computer-implemented agent.

3. The method of claim 1 , comprising:

transmitting the accepted subset of the updated set of intents to a second user device; and

receiving a workflow for at least one intent from the accepted subset from the second user device.

4. The method of claim 1 , comprising:

determining, based on a bot instruction file for the online page, that automated access to at least a part of the online page is permitted.

5. The method of claim 1 , the information comprising a menu of the online page or the headers of the online page.

6. The method of claim 1 , parsing through the code being performed using a parser configured to identify the headers or the menu items of the online page.

7. The method of claim 1 , the code comprising hypertext markup language (HTML) code.

8. The method of claim 1 , the supplemental information residing on an additional online page.

9. One or more non-transitory computer readable media storing instructions operable to cause one or more processors to perform operations comprising:

identifying, by parsing through code of an online page associated with a contact center system, information related to offerings associated with the online page;

identifying a set of intents based on the information, at least a portion of the set of intents corresponding to at least one of headers or menu items of the online page;

updating the set of intents based on supplemental information accessible via a hyperlink from the online page;

transmitting the updated set of intents to a first user device;

receiving an acceptance of a subset of the updated set of intents from the first user device; and

storing, in an intent data repository, the accepted subset of the updated set of intents.

10. The one or more computer readable media of claim 9 , the operations comprising:

transmitting the accepted subset of the updated set of intents to a second user device; and

receiving workflows for intents from the accepted subset from the second user device.

11. The one or more computer readable media of claim 9 , the operations comprising:

determining, based on a bot instruction file for the online page, that automated access to the online page is permitted.

12. The one or more computer readable media of claim 9 , the information comprising a menu of the online page.

13. The one or more computer readable media of claim 9 , parsing through the code being performed using a parser configured to identify the menu items of the online page.

14. The one or more computer readable media of claim 9 , the code being in a markup language.

15. The one or more computer readable media of claim 9 , the supplemental information residing on an additional online page and corresponding to headers or menu items of the additional online page.

16. A system comprising:

memory hardware; and

processing circuitry configured to execute instructions stored in the memory hardware to:

identify, by parsing through code of an online page associated with a contact center system, information related to offerings associated with the online page;

identify a set of intents based on the information, at least a portion of the set of intents corresponding to at least one of headers or menu items of the online page;

update the set of intents based on supplemental information accessible via a hyperlink from the online page;

transmit the updated set of intents to a first user device;

receive an acceptance of a subset of the updated set of intents from the first user device; and

store, in an intent data repository, the accepted subset of the updated set of intents.

17. The system of claim 16 , wherein the intent data repository stores intents to which queries are to be matched, the queries being received during a contact center engagement between an end-user and a computer-implemented agent.

18. The system of claim 16 , the processing circuitry configured to execute instructions stored in the memory hardware to:

transmit the accepted subset of the updated set of intents to a second user device; and

receive a response template for at least one intent from the accepted subset from the second user device.

19. The system of claim 16 , the processing circuitry configured to execute instructions stored in the memory hardware to:

determine, based on an instruction file associated with the online page, that automated access to the online page is permitted.

20. The system of claim 16 , wherein the information comprises the headers of the online page.