Systems and methods for LLM-assisted email automation
In some implementations, the techniques described herein relate to a method including: (i) identifying, by a processor, an electronic message addressed to an inbox of a user that comprises a confirmation of a transaction involving a platform, (ii) searching, by the processor, for an additional electronic message addressed to the inbox indicating an alteration applicable to the transaction, (iii) causing display, by the processor, of a prompt informing the user of the alteration applicable to the transaction, (iv) composing, by a large language model (LLM) executed by the processor, a potential electronic message to an operator of the platform requesting the alteration be retroactively applied to the transaction, and (v) in response to receiving user input regarding the potential electronic message, sending, by the processor, a subsequent electronic message to the operator of the platform requesting the alteration be retroactively applied to the transaction.
1 . A method comprising:
identifying, by a processor, an electronic message addressed to an inbox of a user that comprises a confirmation of a transaction involving a platform;
determining, by the processor, that the platform is a type of platform that permits retroactive claims;
searching, by the processor, upon performing the determination, for an additional electronic message addressed to the inbox indicating an alteration applicable to the transaction, the alteration corresponding to a reduction in a price paid to the platform to complete the transaction;
modifying, by the processor, the inbox to display an interface object (IO), the IO being an interactive notification that enables the composition via the LLM;
causing display, by the processor, in response to interaction with the displayed IO, of a prompt informing the user of the alteration applicable to the transaction;
composing, by a large language model (LLM) executed by the processor, based on information related to the electronic message and the additional electronic message, a potential electronic message to an operator of the platform, the potential electronic message being a draft message requesting the alteration be retroactively applied to the transaction;
providing, by the processor, the potential electronic message to the user, the providing functionality to the user to modify the draft message;
in response to receiving user input regarding the provided potential electronic message, revising, by the LLM, the potential electronic message in line with the user input; and
sending, by the processor, a subsequent electronic message to the operator of the platform requesting the alteration be retroactively applied to the transaction, the subsequent electronic message being a revised version of the potential electronic message.
2 . The method of claim 1 , wherein searching for the additional electronic message addressed to the inbox indicating the alteration applicable to the transaction comprises analyzing, by the LLM executed by the processor, previous electronic messages in the inbox.
3 . The method of claim 1 , wherein the IO is displayed at a top of the inbox.
4 . The method of claim 1 , wherein the IO is displayed within the electronic message upon opening of the electronic message.
5 . The method of claim 1 , wherein the transaction comprises a purchase.
6 . The method of claim 1 , wherein composing the potential electronic message to the operator of the platform comprises retrieving contact information for the operator of the platform from a database.
7 . The method of claim 1 , wherein composing the potential electronic message to the operator of the platform comprises identifying contact information for the operator of the platform by parsing public information hosted by the platform.
8 . A non-transitory computer-readable storage medium for tangibly storing computer program instructions capable of being executed by a processor, the computer program instructions defining steps of:
identifying, by the processor, an electronic message addressed to an inbox of a user that comprises a confirmation of a transaction involving a platform;
determining, by the processor, that the platform is a type of platform that permits retroactive claims;
searching, by the processor, upon performing the determination, for an additional electronic message addressed to the inbox indicating an alteration applicable to the transaction, the alteration corresponding to a reduction in a price paid to the platform to complete the transaction;
modifying, by the processor, the inbox to display an interface object (IO), the IO being an interactive notification that enables the composition via the LLM;
causing display, by the processor, in response to interaction with the displayed IO, of a prompt informing the user of the alteration applicable to the transaction;
composing, by a large language model (LLM) executed by the processor, based on information related to the electronic message and the additional electronic message, a potential electronic message to an operator of the platform, the potential electronic message being a draft message requesting the alteration be retroactively applied to the transaction;
providing, by the processor, the potential electronic message to the user, the providing functionality to the user to modify the draft message;
in response to receiving user input regarding the provided potential electronic message, revising, by the LLM, the potential electronic message in line with the user input; and
sending, by the processor, a subsequent electronic message to the operator of the platform requesting the alteration be retroactively applied to the transaction, the subsequent electronic message being a revised version of the potential electronic message.
9 . The non-transitory computer-readable storage medium of claim 8 , wherein searching for the additional electronic message addressed to the inbox indicating the alteration applicable to the transaction comprises analyzing, by the LLM executed by the processor, previous electronic messages in the inbox.
10 . The non-transitory computer-readable storage medium of claim 8 , wherein the IO is displayed at a top of the inbox.
11 . The non-transitory computer-readable storage medium of claim 8 , wherein the IO is displayed within the electronic message upon opening of the electronic message.
12 . The non-transitory computer-readable storage medium of claim 8 , wherein the transaction comprises a purchase.
13 . A device comprising:
a processor; and
a non-transitory computer-readable storage medium for tangibly storing thereon logic for execution by the processor, the logic comprising instructions for:
identifying, by the processor, an electronic message addressed to an inbox of a user that comprises a confirmation of a transaction involving a platform;
determining, by the processor, that the platform is a type of platform that permits retroactive claims;
searching, by the processor, upon performing the determination, for an additional electronic message addressed to the inbox indicating an alteration applicable to the transaction, the alteration corresponding to a reduction in a price paid to the platform to complete the transaction;
modifying, by the processor, the inbox to display an interface object (IO), the IO being an interactive notification that enables the composition via the LLM;
causing display, by the processor, in response to interaction with the displayed IO, of a prompt informing the user of the alteration applicable to the transaction;
composing, by a large language model (LLM) executed by the processor, based on information related to the electronic message and the additional electronic message, a potential electronic message to an operator of the platform, the potential electronic message being a draft message requesting the alteration be retroactively applied to the transaction;
providing, by the processor, the potential electronic message to the user, the providing functionality to the user to modify the draft message;
in response to receiving user input regarding the provided potential electronic message, revising, by the LLM, the potential electronic message in line with the user input; and
sending, by the processor, a subsequent electronic message to the operator of the platform requesting the alteration be retroactively applied to the transaction, the subsequent electronic message being a revised version of the potential electronic message.