Unified context-aware content archive system
The disclosed systems and methods relate to searching archived communications. A computing device can receive device communications captured for a communication modalities. The computer system can generate data in a single information structure comprising the device communications captured for the communication modalities. The computer system can generate a transcript of an interaction between participants for the communication modalities based at least in part on the data in a single information structure. The computer system can store the transcript of the interaction between the participants in the data archive.
1 . A method, comprising:
receiving, via one of one or more computer systems, a plurality of device communications captured for a plurality of communication modalities;
generating, via one of the one or more computer systems, data in a single information structure comprising the plurality of device communications captured for the plurality of communication modalities;
generating, via one of the one or more computer systems, a transcript of an interaction between a plurality of participants for the plurality the communication modalities comprising determining a relationship between the plurality of participants, wherein the transcript is generated based at least in part on the data in a single information structure and the relationship; and
storing, via one of the one or more computer systems, the transcript of the interaction between the plurality of participants in a data archive.
2 . The method of claim 1 , wherein receiving the plurality of device communications captured for the plurality of communication modalities comprises inspecting packets over a wire without interference.
3 . The method of claim 1 , wherein receiving the plurality of device communications captured for the plurality of communication modalities comprises inspecting packets over a wire excluding data injection by a participating device.
4 . The method of claim 1 , wherein the plurality of device communications comprise a broad-spectrum of a communication device residing on a network transport used as a pathway to communicate to an endpoint.
5 . The method of claim 1 , wherein the plurality of device communications captured for the plurality of communication modalities originate from a source application.
6 . The method of claim 1 , further comprising formatting the transcript of the interaction according to an information structure.
7 . The method of claim 1 , further comprising retrieving and storing textual information and binary information associated with the transcript.
8 . A system, comprising:
a data archive; and
one or more computer systems in communication with the data archive, wherein one of the one or more computer systems is configured to:
receive a plurality of device communications captured for a plurality of communication modalities;
generate data in a single information structure comprising the plurality of device communications captured for the plurality of communication modalities;
generate a transcript of an interaction between a plurality of participants for the plurality the communication modalities comprising determining a relationship between the plurality of participants, wherein the transcript is generated based at least in part on the data in a single information structure and the relationship; and
store the transcript of the interaction between the plurality of participants in the data archive.
9 . The system of claim 8 , wherein the one or more computer systems are further configured to receive the plurality of device communications captured for the plurality of communication modalities by inspecting packets over a wire excluding data injection by a participating device.
10 . The system of claim 8 , wherein the plurality of device communications comprise a broad-spectrum of a communication device residing on a network transport used as a pathway to communicate to an endpoint.
11 . The system of claim 8 , wherein one of the one or more computing systems is further configured to normalize the plurality of device communications via an API protocol.
12 . The system of claim 11 , wherein one of the one or more computing systems is further configured to obtain metadata from a social network via the API protocol.
13 . The system of claim 8 , wherein one of the one or more computing systems is further configured to index the transcript of the interaction stored in the data archive.
14 . The system of claim 8 , wherein the plurality of communication modalities comprises one or more of: email communications, unified communications, collaboration communications, or social network communications.
15 . The system of claim 8 , wherein the one or more computer systems are further configured to determining the relationship between the plurality of participants by determining information indicative of interactions between the plurality of participants based on a combination of event-base timing signatures and a correlation of participant data.
16 . A non-transitory computer-readable medium embodying a program that, when executed by at least one computer system, causes the at least one computer system to:
receive a plurality of device communications captured for a plurality of communication modalities;
generate data in a single information structure comprising the plurality of device communications captured for the plurality of communication modalities;
generate a transcript of an interaction between a plurality of participants for the plurality the communication modalities comprising determining a relationship between the plurality of participants, wherein the transcript is generated based at least in part on the data in a single information structure and the relationship; and
store the transcript of the interaction between the plurality of participants in a data archive.
17 . The non-transitory computer-readable medium of claim 16 , wherein the at least one computer system further causes the at least one computing system to
derive a context based on ordering of the events; and
generating the transcript based on the context.
18 . The non-transitory computer-readable medium of claim 16 , wherein the program further causes the at least one computing system to index the transcript of the interaction.
19 . The non-transitory computer-readable medium of claim 16 , wherein the program further causes the at least one computing system to correlate conversations between the plurality of participants based on indexing the transcript.
20 . The non-transitory computer-readable medium of claim 16 , wherein the plurality of device communications captured for the plurality of communication modalities originate from a source application.