BUILDING MANAGEMENT SYSTEM WITH BUILDING LIFECYCLE WORKFLOW APPLCATION
A method of servicing a building can include creating a workflow for a service by stitching building lifecycle data together with enterprise data from a plurality of sources, augmenting the workflow by stitching, into the workflow using at least one AI model, specific information associated with an object involved in the service, and facilitating completion of the service in accordance with the augmented workflow by guiding a user through the augmented workflow.
1 . A method of servicing a building, comprising:
creating a workflow for a service by stitching building lifecycle data together with enterprise data from a plurality of sources;
augmenting the workflow by stitching, into the workflow using at least one AI model, specific information associated with an object involved in the service; and
facilitating completion of the service in accordance with the augmented workflow by guiding a user through the augmented workflow.
2 . The method of claim 1 , wherein stitching the building lifecycle data together with the enterprise data from the plurality of sources comprises customizing the workflow for the building based on relationships between equipment and spaces in the building represented in the building lifecycle data and at least one of a service action, troubleshooting task, or test value generated from the enterprise data based on the relationships from the building lifecycle data.
3 . The method of claim 1 , wherein the plurality of sources for the enterprise data comprise service data relating to other buildings and product literature relating to the service, and wherein the building lifecycle data comprises sales data, engineering data, and installation data.
4 . The method of claim 1 , wherein augmenting the workflow by stitching, into the workflow using the at least one AI model, the specific information associated with the object involved in the service comprises:
identifying the object involved in the service based on a user location;
generating, by the at least one AI model, the specific information associated with the object using the plurality of sources of enterprise data comprising historical operational data and natural language data comprising at least one of product literature or service records; and
integrating the specific information into a corresponding step of the workflow.
5 . The method of claim 4 , wherein the at least one AI model comprises a generative AI model.
6 . The method of claim 1 , comprising generating a library of selectable workflows comprising the workflow, wherein the selectable workflows corresponding to different types of services.
7 . The method of claim 6 , further comprising selecting the workflow from the library of selectable workflows based on the service being a first type of service, and wherein augmenting the workflow comprises customizing the workflow for the object, wherein the object is a specific unit of equipment serving a specific space of the building.
8 . The method of claim 1 , wherein guiding the user through the augmented workflow comprises generating, by the at least one AI model, a graphical user interface comprising the augmented workflow.
9 . The method of claim 1 , wherein the augmenting the workflow is performed responsive to determining that the user is to perform the service on the object.
10 . One or more non-transitory computer-readable media storing program instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:
creating a workflow for a service by stitching building lifecycle data together with enterprise data from a plurality of sources;
augmenting the workflow by stitching, into the workflow using at least one AI model, specific information associated with an object involved in the service; and
facilitating completion of the service in accordance with the augmented workflow by guiding a user through the augmented workflow.
11 . The one or more non-transitory computer-readable media of claim 10 , wherein stitching the building lifecycle data together with the enterprise data from the plurality of sources comprises customizing the workflow for a building based on relationships between equipment and spaces in the building represented in the building lifecycle data and at least one of a service action, troubleshooting task, or test value generated from the enterprise data based on the relationships from the building lifecycle data.
12 . The one or more non-transitory computer-readable media of claim 10 , wherein the plurality of sources for the enterprise data comprise service data relating to other buildings and product literature relating to the service, and wherein the building lifecycle data comprises sales data, engineering data, and installation data.
13 . The one or more non-transitory computer-readable media of claim 10 , wherein augmenting the workflow by stitching, into the workflow using the at least one AI model, the specific information associated with the object involved in the service comprises:
identifying the object involved in the service based on a user location;
generating, by the at least one AI model, the specific information associated with the object using the plurality of sources of enterprise data comprising historical operational data and natural language data comprising at least one of product literature or service records; and
integrating the specific information into a corresponding step of the workflow.
14 . The one or more non-transitory computer-readable media of claim 13 , wherein the at least one AI model comprises a generative AI model.
15 . The one or more non-transitory computer-readable media of claim 10 , wherein the operations comprise a library of selectable workflows comprising the workflow, wherein the selectable workflows corresponding to different types of services.
16 . The one or more non-transitory computer-readable media of claim 15 , wherein the operations comprise selecting the workflow from the library of selectable workflows based on the service being a first type of service, and wherein augmenting the workflow comprises customizing the workflow for the object, wherein the object is a specific unit of equipment serving a specific space of a building.
17 . The one or more non-transitory computer-readable media of claim 10 , wherein guiding the user through the augmented workflow comprises generating, by the at least one AI model, a graphical user interface comprising the augmented workflow.
18 . The one or more non-transitory computer-readable media of claim 10 , wherein the augmenting the workflow is performed responsive to determining that the user is to perform the service on the object.
19 . The one or more non-transitory computer-readable media of claim 10 , wherein guiding the user through the augmented workflow comprises controlling equipment to provide a step of the augmented workflow.
20 . A system, comprising:
equipment serving a building;
one or more processors; and
one or more non-transitory computer-readable media storing program instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
creating a workflow for a service by stitching building lifecycle data for the building together with enterprise data from a plurality of sources;
augmenting the workflow by stitching, into the workflow using at least one AI model, specific information associated with an object involved in the service, wherein the object is a unit of the equipment; and
facilitating completion of the service involving the unit of the equipment in accordance with the augmented workflow by guiding a user through the augmented workflow.