Enhanced event-driven diagnostics for communication networks
A device for performing event-driven diagnostics may identify a service identifier of a service provided by the communications network to a customer; identify, based on the service identifier, a persisted path for the service, the persisted path generated prior to any user request to perform a diagnostic on the service, and the persisted path including devices and interfaces used to provide the service; receive performance metrics of the devices and interfaces of the persisted path; detect, without receiving any user request to perform a diagnostic on the service, based on comparisons of the performance metrics to event criteria, an occurrence of an event in the persisted path; and present, based on the occurrence of the event, a notification of the event to the customer.
1 . A method of performing event-driven diagnostics for a communications network, the method comprising:
identifying, by at least one processor of a device, a service identifier of a service provided by the communications network to a customer;
identifying, by the at least one processor, based on the service identifier, a persisted path for the service, the persisted path generated without receiving any user request to perform a diagnostic on the service, and the persisted path comprising devices and interfaces used to provide the service;
receiving, by the at least one processor, performance metrics of the devices and interfaces of the persisted path;
detecting, by the at least one processor, without receiving any user request to perform a diagnostic on the service, based on comparisons of the performance metrics to event criteria, an occurrence of an event in the persisted path; and
causing presentation, based on the occurrence of the event, of a notification of the event to the customer,
wherein the event is that a packet delivery rate is greater than a packet delivery rate threshold or a WAN interface error rate is below a threshold WAN error rate, and a customer edge LAN error rate is below a threshold customer edge LAN error rate, and wherein the notification indicates that there are no problems with the communications network and utilization of the service, and that further investigation of a network of the customer is recommended.
2 . The method of claim 1 , wherein the event is a packet delivery rate between a provider edge device and a customer edge device in the persisted path, and wherein the event criteria comprises a packet delivery rate threshold.
3 . The method of claim 1 , wherein the event is a customer edge wide-area network (WAN) interface error, and wherein the event criteria comprises a WAN interface error rate threshold.
4 . The method of claim 1 , wherein the event is a customer edge local area network (LAN) interface error, and wherein the event criteria comprises a LAN interface error rate threshold.
5 . The method of claim 1 , wherein the event is a rate of utilization of the service by the customer, and wherein the event criteria comprises a threshold utilization rate.
6 . The method of claim 1 , wherein the notification indicates that a provider of the communications network will resolve the event.
7 . The method of claim 6 , wherein the notification further indicates that the customer should evaluate a customer edge device in response to the event.
8 . The method of claim 1 , wherein the notification indicates that the event may be caused by a handoff to a customer device.
9 . The method of claim 1 , wherein the criteria is based on a service level agreement.
10 . The method of claim 1 , wherein the performance metrics are received based on a T1 Ethernet diagnostic performed on the persisted path.
11 . A device for performing event-driven diagnostics for a communications network, the device comprising memory coupled to at least one processor, wherein the at least one processor is configured to:
identify a service identifier of a service provided by the communications network to a customer;
identify, based on the service identifier, a persisted path for the service, the persisted path generated without receiving any user request to perform a diagnostic on the service, and the persisted path comprising devices and interfaces used to provide the service;
receive performance metrics of the devices and interfaces of the persisted path;
detect, without receiving any user request to perform a diagnostic on the service, based on comparisons of the performance metrics to event criteria, an occurrence of an event in the persisted path; and
cause presentation, based on the occurrence of the event, of a notification of the event to the customer,
wherein the event is that a packet delivery rate is greater than a packet delivery rate threshold or a WAN interface error rate is below a threshold WAN error rate, and a customer edge LAN error rate is below a threshold customer edge LAN error rate, and wherein the notification indicates that there are no problems with the communications network and utilization of the service, and that further investigation of a network of the customer is recommended.
12 . The device of claim 11 , wherein the event is a packet delivery rate between a provider edge device and a customer edge device in the persisted path, and wherein the event criteria comprises a packet delivery rate threshold.
13 . The device of claim 11 , wherein the event is a customer edge wide-area network (WAN) interface error, and wherein the event criteria comprises a WAN interface error rate threshold.
14 . The device of claim 11 , wherein the event is a customer edge local area network (LAN) interface error, and wherein the event criteria comprises a LAN interface error rate threshold.
15 . The device of claim 11 , wherein the event is a rate of utilization of the service by the customer, and wherein the event criteria comprises a threshold utilization rate.
16 . The device of claim 11 , wherein the notification indicates that a provider of the communications network will resolve the event.
17 . The device of claim 16 , wherein the notification further indicates that the customer should evaluate a customer edge device in response to the event.
18 . The device of claim 11 , wherein the notification indicates that the event may be caused by a handoff to a customer device.
19 . The device of claim 11 , wherein the criteria is based on a service level agreement.
20 . The device of claim 11 , wherein the performance metrics are received based on a T1 Ethernet diagnostic performed on the persisted path.
21 . A system for performing event-driven diagnostics for a communications network, the system comprising:
consuming applications, of the communications network, configured to call a mediated application programming interface (API);
the mediated API configured to call APIs owned by the consuming applications; and
memory coupled to at least one processor, the at least one processor configured to:
identify a service identifier of a service provided by the communications network to a customer of a plurality of customers;
identify, based on the service identifier, a persisted path for the service, the persisted path generated without receiving any user request to perform a diagnostic on the service, and the persisted path comprising devices and interfaces used to provide the service;
receive performance metrics of the devices and interfaces of the persisted path;
detect, without receiving any user request to perform a diagnostic on the service, based on comparisons of the performance metrics to event criteria, an occurrence of an event in the persisted path; and
cause presentation, based on the occurrence of the event, of a notification of the event to the customer,
wherein the event is that a packet delivery rate is greater than a packet delivery rate threshold or a WAN interface error rate is below a threshold WAN error rate, and a customer edge LAN error rate is below a threshold customer edge LAN error rate, and wherein the notification indicates that there are no problems with the communications network and utilization of the service, and that further investigation of a network of the customer is recommended.