Methods and systems for providing customer assistance in a retail store
Method and systems for providing customer assistance in a retail store. The methods and systems include using information monitoring devices to identify a person at a retail store, which information includes (a) gathering information of one or more products that the first person retained while shopping at the store, (b) tracking the first person to a point-of-sale area of the retail store, and (c) utilizing the one or more information monitoring devices to identify one or more being-purchased products that the person is providing for purchase at the retail store in the point-of-sale area. The methods and systems further includes comparing the products retained by the person while shopping at the retail store with the one or more being-purchased products, utilizing the real time analysis by the system to select a sales associate, and sending a communication to the sales associate, wherein the sales representative can then directly interact with the first person in response to the communication.
1. A method comprising:
(a) using one or more information monitoring devices to gather information about a first person in a group of persons at a retail store, wherein
(i) the first person is in proximity of at least one of the one or more information monitoring devices at the retail store,
(ii) the one or more information monitoring devices are operably connected to (A) a server, (B) one or more databases, or (C) both,
(iii) the one or more information monitoring devices comprise one or more video image devices, and
(iv) the step of gathering information using the one or more information monitoring devices comprises
(A) gathering information of one or more products that the first person retained while shopping at the store,
(B) tracking the first person to a point-of-sale area of the retail store, and
(C) utilizing the one or more information monitoring devices to identify one or more being-purchased products that the person is providing for purchase at the retail store in the point-of-sale area;
(b) analyzing by the system, in real time, the information gathered by the information monitoring devices to
(i) generate and maintain a list of the one or more products retained by the first person while shopping at the retail store, wherein the list comprises a listing of the products retained by the person while shopping at the retail store;
(ii) generate a listing of the one or more being-purchased products;
(iii) comparing the listing of the products retained by the person while shopping at the retail store with the listing of the one or more being-purchased products;
(c) in response to at least some of the comparisons generated by the system, utilizing the real time analysis to select a sales associate from a group of sales associates at the retail store; and
(d) sending a communication to the sales associate that comprises at least a portion of (i) the information gathered by the information monitoring devices, (ii) the real time analysis, or (iii) both; wherein the sales representative can then directly interact with the first person in response to the communication.
2. The method of claim 1 , wherein the step of gathering information of one or more products that the first person retained while shopping at the store comprises:
(a) using at least one of the one or more of the information monitoring devices to gather shopping information of the first person at the retail store, wherein
(i) the gathered shopping information comprises gathered traffic information of the person, wherein
(A) the gathered traffic information comprises traffic information of the first person gathered by at least one of the one or more information monitoring devices, and
(B) the traffic information comprises identification of one or more stops that the person makes within and about the retail store,
(ii) the gathered shopping information further comprises gathered product interaction information of the first person at the retail store, wherein
(A) the gathered product interaction information comprises product interaction information of the first person gathered by at least one of the one or more information monitoring devices, and
(B) the product interaction information is based upon type of product interactions the person had with one or more products at the retail store, wherein the type of product interactions are selected from a group consisting of (I) the one or more products viewed by the first person at the retail store at each of the one or more stops, (II) the one or more products picked up by the person first person at the retail store at each of the one or more stops, (III) the one or more products carried away by the first person at the retail at each of the one or more stops, and (IV) combinations thereof, and
(iii) the gathered shopping information further comprises gathered object identification information, wherein
(A) the gathered object identification information comprises object identification information gathered by at least one of the one or more information monitoring devices, and
(B) the object identification information comprises the one or more products that the first person interacted with during the product interactions.
3. The method of claim 1 , wherein the one or more first information monitoring devices are selected from a group consisting of computing devices, user input and output devices, displays, POS devices, cameras, sensors; WIFI devices; in-store customer devices; output devices; system for communicating to user devices, and kiosks.
4. The method of claim 1 , wherein the one or more or more information monitoring devices comprises a POS device located in the point-of-sale area of the retail store.
5. The method of claim 4 , wherein the communication to the sales representative alerts the sales representative to assist the party to complete a transaction utilizing the POS device.
6. The method of claim 1 , wherein the communication to the sales representative alerts the sales representative to assist the party to complete a transaction in the point-of-sale area of the store.
7. The method of claim 1 , wherein using the one or more information monitoring devices to identify a first person at a retail store comprises identifying the person at the retail store by information received by the one or more information monitoring devices from a mobile device carried by a first person.
8. The method of claim 7 , wherein the mobile device is a cell phone.
9. The method of claim 7 , wherein using the one or more of the information monitoring devices gather the shopping information of the first person at the retail store comprises tracking the mobile device in the retail store.
10. A system comprising
(a) a server,
(b) one or more information monitoring devices operatively connected to the server, wherein the tone or more information monitoring devices comprise one or more video image devices; and
(c) one or more databases operatively connected to (i) the server, (ii) at least one of the one or more information monitoring devices, or (iii) both, wherein the system comprises one or more processors and computer-executable instructions that, when executed by the one or more processors, performs a method that comprises:
(i) using one or more information monitoring devices to gather information about a first person in a group of persons at a retail store, wherein
(A) the first person is in proximity of at least one of the one or more information monitoring devices at the retail store,
(B) the one or more information monitoring devices are operably connected to (I) a server, (II) one or more databases, or (III) both,
(C) the one or more information monitoring devices comprise one or more video image devices, and
(D) the step of gathering information using the one or more information monitoring devices comprises
(I) gathering information of one or more products that the first person retained while shopping at the store,
(II) tracking the first person to a point-of-sale area of the retail store, and
(III) utilizing the one or more information monitoring devices to identify one or more being-purchased products that the person is providing for purchase at the retail store in the point-of-sale area;
(ii) analyzing by the system, in real time, the information gathered by the information monitoring devices to
(A) generate and maintain a list of the one or more products retained by the first person while shopping at the retail store, wherein the list comprises a listing of the products retained by the person while shopping at the retail store;
(B) generate a listing of the one or more being-purchased products;
(C) comparing the listing of the products retained by the person while shopping at the retail store with the listing of the one or more being-purchased products;
(vi) in response to at least some of the comparisons generated by the system, utilizing the real time analysis to select a sales associate from a group of sales associates at the retail store; and
(vii) sending a communication to the sales associate that comprises at least a portion of (A) the information gathered by the information monitoring devices, (B) the real time analysis, or (C) both; wherein the sales representative can then directly interact with the first person in response to the communication.
11. The system of claim 10 , wherein the step of gathering information of one or more products that the first person retained while shopping at the store comprises: (a) using at least one of the one or more of the information monitoring devices to gather shopping information of the first person at the retail store, wherein (i) the gathered shopping information comprises gathered traffic information of the person, wherein (A) the gathered traffic information comprises traffic information of the first person gathered by at least one of the one or more information monitoring devices, and (B) the traffic information comprises identification of one or more stops that the person makes within and about the retail store, (ii) the gathered shopping information further comprises gathered product interaction information of the first person at the retail store, wherein (A) the gathered product interaction information comprises product interaction information of the first person gathered by at least one of the one or more information monitoring devices, and (B) the product interaction information is based upon type of product interactions the person had with one or more products at the retail store, wherein the type of product interactions are selected from a group consisting of (I) the one or more products viewed by the first person at the retail store at each of the one or more stops, (II) the one or more products picked up by the person first person at the retail store at each of the one or more stops, (III) the one or more products carried away by the first person at the retail at each of the one or more stops, and (TV) combinations thereof, and (iii) the gathered shopping information further comprises gathered object identification information, wherein (A) the gathered object identification information comprises object identification information gathered by at least one of the one or more information monitoring devices, and (B) the object identification information comprises the one or more products that the first person interacted with during the product interactions.
12. The system of claim 10 , wherein the one or more first information monitoring devices are selected from a group consisting of computing devices, user input and output devices, displays, POS devices, cameras, sensors; WIFI devices; in-store customer devices; output devices; system for communicating to user devices, and kiosks.
13. The system of claim 10 , wherein the one or more or more information monitoring devices comprises a POS device located in the point-of-sale area of the retail store.
14. The system of claim 13 , wherein the communication to the sales representative alerts the sales representative to assist the party to complete a transaction utilizing the POS device.
15. The system of claim 10 , wherein the communication to the sales representative alerts the sales representative to assist the party to complete a transaction in the point-of-sale area of the store.
16. The system of claim 10 , wherein using the one or more information monitoring devices to identify a first person at a retail store comprises identifying the person at the retail store by information received by the one or more information monitoring devices from a mobile device carried by a first person.
17. The system of claim 16 , wherein the mobile device is a cell phone.
18. The system of claim 16 , wherein using the one or more of the information monitoring devices gather the shopping information of the first person at the retail store comprises tracking the mobile device in the retail store.