Message Recording According To In-Call Option-Based Selection
A video voicemail recording system enables a caller to leave a conventional audio voicemail message over the telephony connection used for routing a call or to leave a message of a different communication modality using a client application at the calling device. A call is routed to a client device from a calling device. In-call options for selection at the calling device are presented responsive to the call going unanswered, in which a first in-call option allows an operator of the calling device to record an audio-only voicemail message over the telephony service and a second in-call option allows the operator of the calling device to record or input a message of a second communication modality (e.g., a video message). A request to open the client application at the calling device is transmitted responsive to a selection of the second in-call option. The message is received in response thereto.
1 . A method, comprising:
initiating a call using a telephony service of a unified communications as a service (UCaaS) software platform;
presenting a first in-call option to record an audio-only voicemail message and a second in-call option to record a video message; and
recording, based on selection of the second in-call option, the video message using a video service of the UCaaS software platform.
2 . The method of claim 1 , wherein the call is an audio-only call.
3 . The method of claim 1 , comprising:
storing the video message for later access.
4 . The method of claim 1 , wherein selection of the second in-call option causes video capture software of the UCaaS to open.
5 . The method of claim 1 , wherein selection of the second in-call option causes a client application of the UCaaS to open.
6 . The method of claim 1 , wherein an interactive voice response (IVR) system provides the first in-call option and the second in-call option.
7 . The method of claim 1 , further comprising:
receiving a request for a client application of the UCaaS to open based on selection of the second in-call option.
8 . The method of claim 1 , wherein the first in-call option and the second in-call option are presented based on determining that the call has gone unanswered.
9 . A non-transitory computer readable medium storing instructions operable to cause one or more processors to perform operations comprising:
initiating a call using a telephony service of a unified communications as a service (UCaaS) software platform;
presenting a first in-call option to record an audio-only voicemail message and a second in-call option to record a video message; and
recording, based on selection of the second in-call option, the video message using a video service of the UCaaS software platform.
10 . The non-transitory computer readable medium of claim 9 , wherein the call is an audio-only call.
11 . The non-transitory computer readable medium of claim 9 , wherein selection of the second in-call option causes video capture software of the UCaaS to open.
12 . The non-transitory computer readable medium of claim 9 , wherein selection of the second in-call option causes a client application of the UCaaS to open.
13 . The non-transitory computer readable medium of claim 9 , wherein an interactive voice response (IVR) system provides the first in-call option and the second in-call option.
14 . An apparatus, comprising:
a memory; and
a processor configured to execute instructions stored in the memory to:
initiate a call using a telephony service of a unified communications as a service (UCaaS) software platform;
present a first in-call option to record an audio-only voicemail message and a second in-call option to record a video message; and
record, based on selection of the second in-call option, the video message using a video service of the UCaaS software platform.
15 . The apparatus of claim 14 , wherein the call is an audio-only call.
16 . The apparatus of claim 14 , wherein selection of the second in-call option causes video capture software of the UCaaS to open.
17 . The apparatus of claim 14 , wherein selection of the second in-call option causes a client application of the UCaaS to open.
18 . The apparatus of claim 14 , wherein an interactive voice response (IVR) system provides the first in-call option and the second in-call option.
19 . The apparatus of claim 14 , wherein the processor is further configured to execute instructions stored in the memory to:
receive a request for a client application of the UCaaS to open based on selection of the second in-call option.
20 . The apparatus of claim 14 , wherein the first in-call option and the second in-call option are presented based on determining that the call has gone unanswered.