Patent Application
Utility
App. No. 18/940,300
· Confirmation No. 9143
Computer Architecture For Intelligent Agent Escalation In A Contact Center
Applicant:
Zoom Communications, Inc.
Docketed New Case - Ready for Examination
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2026-05-07 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2026-03-09 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2026-03-09 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 5 | View | |
| 2025-10-30 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2025-10-30 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 1 | View | |
| 2025-10-29 | RESC |
Rescind Nonpublication Request for Pre Grant Publication | 1 | View | |
| 2025-10-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-02-17 | ADS |
Application Data Sheet | 1 | View | |
| 2025-02-17 | R46C.REQ |
Request under 37CFR1.46(c) to correct, update, change applicant | 1 | View | |
| 2025-02-17 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-11-15 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2024-11-15 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-11-15 | WELCOME.LET |
Welcome Letter from USPTO Director and Deputy Director | 1 | View | |
| 2024-11-07 | APP.TEXT |
Application body structured text document | — | View | |
| 2024-11-07 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View | |
| 2024-11-07 | ADS |
Application Data Sheet | 9 | View | |
| 2024-11-07 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2024-11-07 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2024-11-07 | OATH |
Oath or Declaration filed | 6 | View | |
| 2024-11-07 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2024-11-07 | PG.NONPUB.RQ |
Nonpublication request from applicant | 1 | View | |
| 2024-11-07 | PA.. |
Power of Attorney | 1 | View | |
| 2024-11-07 | SPEC |
Specification | 36 | View | |
| 2024-11-07 | CLM |
Claims | 4 | View | |
| 2024-11-07 | ABST |
Abstract | 1 | View | |
| 2024-11-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2024-11-07 | PA.. |
Power of Attorney | 1 | View | |
| 2024-11-07 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View | |
| 2024-11-07 | OATH |
Oath or Declaration filed | 8 | View |
Inventors
David Robert DeLorimier
Annandale, VA
Maikl Adly Abdel-Malek Eskander
Seattle, WA
Tetsumasa Yoshikawa
San Francisco, CA
Attorneys & Agents of Record
Classification
USPC
379/265.09
G06Q30/016
H04M3/5191
G06F16/345
G06F40/35
H04L51/02
H04M3/5166
H04M3/5175
H04M3/5183
H04M2201/40
H04M2203/2038
H04M2203/404
H04M2203/552
Prosecution
- Examiner
- HASHEM, LISA
- Art Unit
- 2692
- Customer No.
- 177453
- Docket No.
- ZOOM-408-A
- Confirmation No.
- 9143
Publication
- Pub. No.
- US20260129125A1
- Pub. Date
- 2026-05-07
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2024-11-07
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Quick Facts
- App. No.
- 18/940,300
- Filed
- 2024-11-07
- Pub. No.
- US20260129125A1
- Examiner
- HASHEM, LISA
- Art Unit
- 2692
External Links