Redirecting Communications Using Speech-To-Text Analysis
Speech-to-text analysis is performed on a greeting portion of a communication directed to a recipient to identify a name. The identified name is determined not to correspond to the recipient. A forwardee is identified based on determining that the identified name does not correspond to the recipient. The communication is forwarded to a message box of the forwardee.
1 . A method implemented by a server, comprising:
performing speech-to-text analysis on a greeting portion of a communication directed to a recipient to identify a name;
determining that the identified name does not correspond to the recipient;
identifying a forwardee based on determining that the identified name does not correspond to the recipient; and
forwarding the communication to a message box of the forwardee.
2 . The method of claim 1 , further comprising:
associating the communication with a category.
3 . The method of claim 2 , wherein the category is mis-directed, indicating the communication was intended for the forwardee but placed in a message box of the recipient instead.
4 . The method of claim 1 , further comprising:
generating, at a device of the recipient, a user interface that includes an indication of the forwardee.
5 . The method of claim 4 , wherein the user interface displays a portion of the communication used to identify the forwardee.
6 . The method of claim 1 , further comprising:
identifying a topic associated with the communication; and
determining a plurality of forwardees based on the topic, wherein the forwardee is a member of the plurality of forwardees.
7 . The method of claim 6 , further comprising:
ranking the plurality of forwardees based on respective relationship strengths between the recipient and the plurality of forwardees.
8 . The method of claim 1 , wherein the greeting portion is within a number of words of the communication.
9 . A server, comprising:
a memory; and
a processor, the processor configured to execute instructions stored in the memory to:
perform speech-to-text analysis on a greeting portion of a communication directed to a recipient to identify a name;
determine that the identified name does not correspond to the recipient;
identify a forwardee based on determining that the identified name does not correspond to the recipient; and
forward the communication to a message box of the forwardee.
10 . The server of claim 9 , wherein the processor is further configured to execute instructions stored in the memory to:
determine a plurality of forwardees based on a topic determined with respect to the communication, wherein the forwardee is a member of the plurality of forwardees.
11 . The server of claim 10 , wherein the processor is further configured to execute instructions stored in the memory to:
rank the plurality of forwardees based on respective relationship strengths between the recipient and the plurality of forwardees.
12 . The server of claim 9 , wherein the processor is further configured to execute instructions stored in the memory to:
associate a category with the communication, wherein the category is selected from a set of categories including a mis-directed category, an un-directed category, a specifically directed category, a mis-guided category.
13 . The server of claim 9 , wherein the processor is further configured to execute instructions stored in the memory to:
display, at a device of the recipient, a user interface associated with a message box of the recipient, wherein the user interface includes an indication of the forwardee.
14 . The server of claim 9 , wherein the processor is further configured to execute instructions stored in the memory to:
receive an indication of a potential forwardee; and
identify portions in a transcript of the communication that are related to the potential forwardee.
15 . The server of claim 9 , wherein to forward the communication to the message box of the forwardee comprises to:
forward the communication to the forwardee in response to determining that the recipient did not review the communication within a predefined period of time.
16 . A non-transitory computer readable medium storing instructions operable to cause a processor of a server to perform operations comprising:
performing speech-to-text analysis on a greeting portion of a communication directed to a recipient to identify a name;
determining that the identified name does not correspond to the recipient;
identifying a forwardee based on determining that the identified name does not correspond to the recipient; and
forwarding the communication to a message box of the forwardee.
17 . The non-transitory computer readable medium of claim 16 , wherein the name is a full name, a partial name, a nickname, or a title.
18 . The non-transitory computer readable medium of claim 16 , wherein performing the speech-to-text analysis on the greeting portion of the communication to identify the name comprises:
searching for users in one or more hierarchies associated with the name.
19 . The non-transitory computer readable medium of claim 16 , wherein identifying the forwardee based on determining that the identified name does not correspond to the recipient comprises:
searching for potential forwardees in a reporting structure hierarchy.
20 . The non-transitory computer readable medium of claim 16 , wherein identifying the forwardee based on determining that the identified name does not correspond to the recipient comprises:
searching for potential forwardees in a project-based hierarchy.