Authenticating A Call Recording Using Audio Scores
Audio qualities of a call and of a call recording are identified and compared to authenticate the call recording as a true representation of the call. A call is enabled between two or more participants, and the call is recorded to generate a call recording. The call recording is authenticated based on a match between audio watermarks included within the call and audio watermarks included within the call recording. An indication of the authentication is then output, such as for further processing or display.
1 - 20 . (canceled)
21 . A method, comprising:
authenticating a recording of a call between two or more participants based on a match between first audio scores determined for the call and second audio scores determined for the recording, wherein the first audio scores are determined during the call and the second audio scores are determined after the call ends; and
outputting an indication of the authentication.
22 . The method of claim 21 , comprising:
recording the call to generate the recording.
23 . The method of claim 21 , comprising:
determining the first audio scores based on one or more of background noise, annunciated voice content, or syllable counts for the call; and
determining the second audio scores based on one or more of background noise, annunciated voice content, or syllable counts for the recording.
24 . The method of claim 21 , comprising:
determining whether the first audio scores and the second audio scores match.
25 . The method of claim 21 , comprising:
retrieving the first audio scores from a data store prior to authenticating the recording.
26 . The method of claim 21 , comprising:
determining the first audio scores at discrete time intervals during the call; and
determining the second audio scores at discrete time intervals during the recording.
27 . The method of claim 21 , comprising:
continuously determining the first audio scores during the call; and
continuously determining the second audio scores during the recording.
28 . The method of claim 21 , comprising:
determining the first audio scores at specific times during the call; and
determining the second audio scores at specific times during the recording.
29 . A non-transitory computer readable medium storing instructions operable to cause one or more processors to perform operations comprising:
authenticating a recording of a call between two or more participants based on a match between first audio scores determined for the call and second audio scores determined for the recording, wherein the first audio scores are determined during the call and the second audio scores are determined after the call ends; and
outputting an indication of the authentication.
30 . The non-transitory computer readable medium of claim 29 , the operations comprising:
enabling the call; and
generating the recording.
31 . The non-transitory computer readable medium of claim 29 , wherein the first audio scores are stored within a data store and retrieved prior to authenticating the recording.
32 . The non-transitory computer readable medium of claim 29 , wherein the first audio scores and the second audio scores are determined at discrete time intervals, continuously determined, or determined at specific times.
33 . The non-transitory computer readable medium of claim 29 , wherein the indication of the authentication identifies the recording as a true representation of the call.
34 . A system, comprising:
one or more memories; and
one or more processors configured to execute instructions stored in the one or more memories to:
authenticate a recording of a call between two or more participants based on a match between first audio scores determined for the call and second audio scores determined for the recording, wherein the first audio scores are determined during the call and the second audio scores are determined after the call ends; and
output an indication of the authentication.
35 . The system of claim 34 , wherein the one or more processors are configured to execute the instructions to:
determine that the first audio scores and the second audio scores match.
36 . The system of claim 34 , wherein the authentication and output is performed by a unified communications as a service platform that enables the call and generates the recording.
37 . The system of claim 34 , wherein the first audio scores are based on one or more of background noise, annunciated voice content, or syllable counts for the call and the second audio scores are based on one or more of background noise, annunciated voice content, or syllable counts for the recording.
38 . The system of claim 34 , wherein the first audio scores are determined at discrete time intervals during the call and the second audio scores are determined at discrete time intervals during the recording.
39 . The system of claim 34 , wherein the first audio scores are continuously determined during the call and the second audio scores are continuously determined during the recording.
40 . The system of claim 34 , wherein the first audio scores are determined at specific times during the call and the second audio scores are determined at specific times during the recording.