Granted Patent B2

US 12,579,176 · App. 18/962,672 · Granted Mar 17, 2026

Inventors: Mijail Arcienega (Zurich, CH); Bilyana Taneva (Zurich, CH); Elisabetta Carta (Zurich, CH); Stephen Brown (Tampa, FL); Lawrence Seth Lefkowitz (Tampa, FL); Josselyn Boudett (Tamapa, FL)

Assignee: Telepathy Labs, Inc.

G06F16/3329

Abstract

Claims (53)

1 . A computer-implemented method comprising:

identifying, by a computing device, an intent relating to a query associated with an object, wherein the query is received by a user;

determining an original path of a plurality of questions to be generated for a conversational workflow;

identifying a plurality of informational items associated with the object;

identifying at least a first informational item of the plurality of informational items associated with the object for which a first portion of information is already known;

identifying at least a second informational item of the plurality of informational items associated with the object for which a second portion of information is unknown;

determining that the second portion of information is available from another source without asking a question to the user from the original path of the plurality of questions in the conversational workflow;

obtaining the second portion of information from the another source;

modifying the original path of the plurality of questions in the conversational workflow, wherein the original path of the plurality of questions in the conversational workflow is dynamically modified based upon, at least in part, obtaining the second portion of information from the another source; and

providing a response to the query based upon, at least in part, at least the first informational item for which the first portion of information is already known and the second portion of information obtained from the another source.

2 . The computer-implemented method of claim 1 , wherein the original path of the plurality of questions in the conversational workflow is generated at application configuration time.

3 . The computer-implemented method of claim 1 , wherein the original path of the plurality of questions in the conversational workflow is modified at run-time.

4 . The computer-implemented method of claim 1 , wherein an original sequence of the plurality of questions to be generated is determined based upon, at least in part, one of user information and context.

5 . The computer-implemented method of claim 1 , wherein an original sequence of the plurality of questions to be generated is determined based upon, at least in part, a probability that the second portion of information is needed to provide the response to the query.

6 . The computer-implemented method of claim 1 , wherein the second portion of information is determined by inference based upon, at least in part, the second portion of information obtained from the another source.

7 . The computer-implemented method of claim 1 further comprising:

identifying a service for a second object associated with the object; and

generating one or more additional questions associated with the service.

8 . A computer program product residing on a non-transitory computer readable storage medium having a plurality of instructions stored thereon which, when executed across one or more processors, causes at least a portion of the one or more processors to perform operations comprising:

identifying an intent relating to a query associated with an object, wherein the query is received by a user;

determining an original path of a plurality of questions to be generated for a conversational workflow;

identifying a plurality of informational items associated with the object;

identifying at least a first informational item of the plurality of informational items associated with the object for which a first portion of information is already known;

identifying at least a second informational item of the plurality of informational items associated with the object for which a second portion of information is unknown;

determining that the second portion of information is available from another source without asking a question to the user from the original path of the plurality of questions in the conversational workflow;

obtaining the second portion of information from the another source;

modifying the original path of the plurality of questions in the conversational workflow, wherein the original path of the plurality of questions in the conversational workflow is dynamically modified based upon, at least in part, obtaining the second portion of information from the another source; and

providing a response to the query based upon, at least in part, at least the first informational item for which the first portion of information is already known and the second portion of information obtained from the another source.

9 . The computer program product of claim 8 , wherein the original path of the plurality of questions in the conversational workflow is generated at application configuration time.

10 . The computer program product of claim 8 , wherein the original path of the plurality of questions in the conversational workflow is modified at run-time.

11 . The computer program product of claim 8 , wherein an original sequence of the plurality of questions to be generated is determined based upon, at least in part, one of user information and context.

12 . The computer program product of claim 8 , wherein an original sequence of the plurality of questions to be generated is determined based upon, at least in part, a probability that the second portion of information is needed to provide the response to the query.

13 . The computer program product of claim 8 , wherein the second portion of information is determined by inference based upon, at least in part, the second portion of information obtained from the another source.

14 . The computer program product of claim 8 , wherein the operations further comprise:

identifying a service for a second object associated with the object; and

generating one or more additional questions associated with the service.

15 . A computing system including one or more processors and one or more memories configured to perform operations comprising:

identifying an intent relating to a query associated with an object, wherein the query is received by a user;

determining an original path of a plurality of questions to be generated for a conversational workflow;

identifying a plurality of informational items associated with the object;

identifying at least a first informational item of the plurality of informational items associated with the object for which a first portion of information is already known;

identifying at least a second informational item of the plurality of informational items associated with the object for which a second portion of information is unknown;

determining that the second portion of information is available from another source without asking a question to the user from the original path of the plurality of questions in the conversational workflow;

obtaining the second portion of information from the another source;

modifying the original path of the plurality of questions in the conversational workflow, wherein the original path of the plurality of questions in the conversational workflow is dynamically modified based upon, at least in part, obtaining the second portion of information from the another source; and

providing a response to the query based upon, at least in part, at least the first informational item for which the first portion of information is already known and the second portion of information obtained from the another source.

16 . The computing system of claim 15 , wherein the original path of the plurality of questions in the conversational workflow is generated at application configuration time.

17 . The computing system of claim 15 , wherein the original path of the plurality of questions in the conversational workflow is modified at run-time.

18 . The computing system of claim 15 , wherein an original sequence of the plurality of questions to be generated is determined based upon, at least in part, one of user information and context.

19 . The computing system of claim 15 , wherein an original sequence of the plurality of questions to be generated is determined based upon, at least in part, a probability that the second portion of information is needed to provide the response to the query.

20 . The computing system of claim 15 , wherein the operations further comprise:

identifying a service for a second object associated with the object; and

generating one or more additional questions associated with the service.

Continuity (5)

References Cited (24)