REMOTE CONSOLE DIAGNOSTIC TOOLS
A diagnostic tool configured to locally implement two or more diagnostic tests related to an on-premises patch management product operating on a defective endpoint device. The diagnostic tool includes one or more non-transitory computer-readable storage media configured to perform a console diagnostic test, an endpoint diagnostic test, and an agent diagnostic test to validate a functionality and an application configuration relating to the defective endpoint device responsive to the launch of the diagnostic tool and without further action by a user of the defective endpoint device. The diagnostic tool is configured to identify diagnostic failures and diagnostic successes resulting from the diagnostic tests, to determine suggested solutions to the diagnostic failures, generate a display that depicts the results of the diagnostic tests, and cause removal of the diagnostic tool from the defective endpoint device after the display of the graphical user interface is caused.
1 . A method of endpoint diagnostics of technical issues experienced on a defective endpoint device related an on-premises patch management product, the method comprising:
downloading, from a remote data storage device, a diagnostic tool, wherein the diagnostic tool is configured to locally implement two or more diagnostic tests related to the on-premises patch management product operating on the defective endpoint device; and
launching the diagnostic tool on the defective endpoint device, wherein responsive to the launch of the diagnostic tool and without further action by a user of the defective endpoint device, the diagnostic tool being configured to:
perform a console diagnostic test, an endpoint diagnostic test, and an agent diagnostic test to validate a functionality and an application configuration relating to the defective endpoint device;
identify diagnostic failures and diagnostic successes resulting from the console diagnostic test, the endpoint diagnostic test, and the agent diagnostic test;
determine suggested solutions to the diagnostic failures, the suggested solutions indicating one or more actions performable to fix the diagnostic failures;
generate a display of a graphical user interface that depicts the results of the diagnostic tests including the diagnostic failures, the diagnostic successes, and the suggested solutions to the diagnostic failures;
cause display of the graphical user interface at the defective endpoint device; and
cause removal of the diagnostic tool from the defective endpoint device after the display of the graphical user interface is caused.
2 . The method of claim 1 , wherein the diagnostic tool is further configured to:
generate a log file that documents the diagnostic failures and the suggested solutions corresponding to the diagnostic failures; and
communicate the log file to an external computer system.
3 . The method of claim 1 , wherein the console diagnostic test, the endpoint diagnostic test, or the agent diagnostic test includes performing at least one of:
file validation,
account credentials validation,
network configuration validation,
proxy setting configuration validation,
webpage testing,
port connectivity testing, or SQL database testing.
4 . The method of claim 1 , wherein the suggested solutions to the diagnostic failures include a hyperlink to a web article that documents the diagnostic failures.
5 . The method of claim 1 , wherein a diagnostic failure included in the graphical user interface specifies an aspect of the functionality or the application configuration that caused a technical issue at the defective endpoint device.
6 . The method of claim 1 , wherein the diagnostic failure included in the display of the graphical user interface specifies an event count that indicates a number of times the diagnostic failure occurs during the console diagnostic test, the endpoint diagnostic test, and the agent diagnostic test.
7 . The method of claim 1 , wherein:
the remote data storage device is associated with a management software provider that develops or manages the diagnostic tool; and
the management software provider is the developer or vendor of the on-premises patch management product.
8 . The method of claim 1 , wherein the diagnostic tool includes a console module configured to test agentless operations performed by the defective endpoint device.
9 . The method of claim 1 , further comprising:
receiving, at the defective endpoint device, a remedial operation configured to mitigate one of the diagnostic failures, the remedial operation including a software patch, a push policy configuration change, an update engine and data file, instructions to install a new software application version, a refresh license authentication, or instructions to perform a self-authentication of login credentials; and
implementing the remedial operation at the defective endpoint device.
10 . A diagnostic tool configured to locally implement two or more diagnostic tests related to an on-premises patch management product operating on a defective endpoint device, the diagnostic tool comprising:
one or more non-transitory computer-readable storage media configured to store instructions that, in response to being executed, cause a system to perform operations of endpoint diagnostics of technical issues experienced on a defective endpoint device related to an on-premises patch management product, the operations comprising:
responsive to the launch of the diagnostic tool and without further action by a user of the defective endpoint device:
performing a console diagnostic test, an endpoint diagnostic test, and an agent diagnostic test to validate a functionality and an application configuration relating to the defective endpoint device;
identifying diagnostic failures and diagnostic successes resulting from the console diagnostic test, the endpoint diagnostic test, and the agent diagnostic test;
determining suggested solutions to the diagnostic failures, the suggested solutions indicating one or more actions performable to fix the diagnostic failures;
generating a display of a graphical user interface that depicts the results of the diagnostic tests including the diagnostic failures, the diagnostic successes, and the suggested solutions to the diagnostic failures;
causing display of the graphical user interface at the defective endpoint device; and
causing removal of the diagnostic tool from the defective endpoint device after the display of the graphical user interface is caused.
11 . The diagnostic tool of claim 10 , wherein the operations further comprise:
generate a log file that documents the diagnostic failures and the suggested solutions corresponding to the diagnostic failures; and
communicate the log file to an external computer system.
12 . The diagnostic tool of claim 10 , wherein the console diagnostic test, the endpoint diagnostic test, or the agent diagnostic test includes performing at least one of:
file validation,
account credentials validation,
network configuration validation,
proxy setting configuration validation,
webpage testing,
port connectivity testing, or
SQL database testing.
13 . The diagnostic tool of claim 10 , wherein the suggested solutions to the diagnostic failures include a hyperlink to a web article that documents the diagnostic failures.
14 . The diagnostic tool of claim 10 , wherein a diagnostic failure included in the graphical user interface specifies an aspect of the functionality or the application configuration that caused a technical issue at the defective endpoint device.
15 . The diagnostic tool of claim 10 , wherein the diagnostic failure included in the display of the graphical user interface specifies an event count that indicates a number of times the diagnostic failure occurs during the console diagnostic test, the endpoint diagnostic test, and the agent diagnostic test.
16 . A system, comprising:
a remote data storage device that is associated with a management software provider that develops or manages an on-premises patch management product and a diagnostic tool configured to locally implement two or more diagnostic tests related to the on-premises patch management product, wherein the diagnostic tool is hosted on the remote data storage device; and
a defective endpoint device experiencing a technical issue related to the on-premises patch management product, the defective endpoint device downloads from the remote data storage device, a diagnostic tool and launch the diagnostic tool;
responsive to the launch of the diagnostic tool and without further action by a user of the defective endpoint device, the diagnostic tool being configured to:
perform a console diagnostic test, an endpoint diagnostic test, and an agent diagnostic test to validate a functionality and an application configuration relating to the defective endpoint device;
identify diagnostic failures and diagnostic successes resulting from the console diagnostic test, the endpoint diagnostic test, and the agent diagnostic test;
determine suggested solutions to the diagnostic failures, the suggested solutions indicating one or more actions performable to fix the diagnostic failures;
generate a display of a graphical user interface that depicts the results of the diagnostic tests including the diagnostic failures, the diagnostic successes, and the suggested solutions to the diagnostic failures;
cause display of the graphical user interface at the defective endpoint device; and
cause removal of the diagnostic tool from the defective endpoint device after the display of the graphical user interface is caused.
17 . The system of claim 16 , wherein the diagnostic tool is further configured to:
generate a log file that documents the diagnostic failures and the suggested solutions corresponding to the diagnostic failures; and
communicate the log file to an external computer system.
18 . The system of claim 16 , wherein the console diagnostic test, the endpoint diagnostic test, or the agent diagnostic test includes performing at least one of:
file validation,
account credentials validation,
network configuration validation,
proxy setting configuration validation,
webpage testing,
port connectivity testing, or
SQL database testing.
19 . The system of claim 16 , wherein the diagnostic tool includes a console module configured to test agentless operations performed by the defective endpoint device.
20 . The system of claim 16 , wherein:
the defective endpoint device is configured to receive a remedial operation from the remote data storage device, the remedial operation is configured to mitigate one of the diagnostic failures,
the remedial operation includes a software patch, a push policy configuration change, an update engine and data file, instructions to install a new software application version, a refresh license authentication, or instructions to perform a self-authentication of login credentials; and
after the remedial operation is received, the defective endpoint device is configured to implement the remedial operation at the defective endpoint device.