DIAGNOSTICS REPORTING FOR WIDE AREA NETWORK ASSURANCE SYSTEM
Techniques are disclosed for reporting diagnostics data by a first network device to a cloud-based Wide Area Network (WAN) assurance system, responsive to the first network device detecting a communication issue with the cloud-based WAN assurance system. For example, the first network device detects an issue with sending telemetry data to the cloud-based WAN assurance system via a first communication path. In response, the first network device determines a second network device that has connectivity to the WAN assurance system. The first network device sends diagnostics data to the second network device along a second communication path for forwarding to the cloud-based WAN assurance system. The cloud-based WAN assurance system receives the diagnostics data from the second network device. The cloud-based WAN assurance system controls the second network device to remediate the first network device based on the diagnostics data.
1 . A network device configured to:
based at least in part on detecting that performance of an agent of a first network device does not satisfy a threshold, the agent configured to communicate with a network management system via a first communication path, communicate, to a second network device via a second communication path different from the first communication path, diagnostic data of the first network device, wherein the second network device is configured to communicate the diagnostic data to the network management system; and
based at least in part on communicating the diagnostic data, obtain, from the second network device via the second communication path, one or more instructions from the network management system directing the first network device to adjust operation due to the performance.