Computer-Assisted Patient Navigation and Information Systems and Methods
A computer-assisted patient navigational communication system for receiving electronic and oral communications from a patient, scanning data to determine the medical needs of the patient, and displaying relevant information to appropriate medical personnel who can immediately advise the patient of the most appropriate source of medical assistance relating to the patient's identified symptoms.
1 . A patient navigation medical system arranged and configured to receive communications from a patient regarding the patient's symptoms, scan patient data to determine the medical needs of the patient, and display patient information to navigation personnel who navigate the patient to a medical provider and/or service responding to the patient's symptoms, said system comprising:
a) a call center having said navigation personnel who navigate the patient to said medical provider and/or service responding to the patient's symptoms by either (i) providing assessment, diagnosis, treatment, and/or education to said patient, or (ii) further navigating the patient to said medical provider inside or outside the call center for assessing, diagnosing and/or treating the patient's symptoms; and
b) said call center having facilities for communications between said patient and said navigation personnel, said facilities being arranged and configured for receiving, recording and displaying patient physiological data from one or more of the following sources: patient's oral or electronic communications, patient's video communications, physiological monitors possessed by the patient, patient physiological monitors located at remote facilities, patient physiological data in the patient's electronic health records, and/or data obtained from health care personnel associated with the patient;
c) wherein said communications and patient physiological data enable said navigation personnel to assess, diagnose, treat, educate and/or refer said patient to one or more of the following medical providers: a laboratory, imaging facility, pharmacy, home health personnel, physical therapist, ambulance facility, hospital, emergency room, physician and/or medical specialist responding to the patient's identified symptoms.
2 . The system according to claim 1 , wherein personnel qualifications of said navigation personnel and said medical providers are input in the system and associated with patient symptoms, patient chronic diseases and/or patient communication barriers.
3 . The system according to claim 2 , wherein personnel qualifications of each navigation personnel and medical provider include one or more of the following: credentials, areas of special knowledge, and languages spoken.
4 . A patient navigation medical system that receives communications from a patient or caregiver regarding the patient's symptoms, scans patient data to determine the medical needs of the patient, and displays information to navigation personnel, said patient navigation medical system comprising:
a. a communication system arranged and configured to receive communications from the patient or caregiver regarding the patient's symptoms, said communication system being managed by navigation personnel who navigate the patient to a medical provider and/or service responding to the patient's symptoms by either (i) providing assessment, diagnosis, treatment, and/or education to said patient, or (ii) further navigating the patient to said medical provider for assessing, diagnosing and/or treating the patient's symptoms;
b. external system interfaces arranged and configured to take patient data from external sources, translate said patient data to a standardized format, and store said patient data in an electronic medical record of said patient; and
c. a care enablement system configured to analyze said patient electronic medical record and said patient data, alert said navigation personnel of an abnormality found in said electronic medical record or said patient data, and route said patient to said medical provider and/or to information for assessing, diagnosing, treating, and/or educating said patient.
5 . The system according to claim 4 , wherein said care enablement system scans said patient electronic medical record for abnormalities upon receipt of said patient data in said patient electronic medical record, and upon detection of an abnormality, said care enablement system transmits an alert to said navigation personnel for action.
6 . The system according to claim 4 , wherein said care enablement system scans said patient electronic medical record for abnormalities at timed intervals, and upon detection of an abnormality, said care enablement system transmits an alert to said navigation personnel for action.
7 . The system according to claim 4 , wherein said care enablement system scans said patient electronic medical record for abnormalities in response to defined events in the system, and upon detection of an abnormality, said care enablement system transmits an alert to said navigation personnel for action.
8 . The system according to claim 4 , wherein said care enablement system is programmed to search for predefined changes or emerging trends in said patient data and/or said patient electronic medical record, and upon detection of said predefined change or emerging trend, said care enablement system transmits an alert to said navigation personnel for action.
9 . The system according to claim 8 , wherein said care enablement system is programmed to verify said predefined change or emerging trend has occurred by following an automated algorithm based on the incoming patient data, and after verification of an abnormality said care enablement system is programmed to route said patient to said medical provider and/or information for providing assessment, diagnosis, treatment, and/or education to said patient.