System and method for remote access to a telephone
View Patent ↗A remote access system between a remote client and an office telephone via a packet network on a point-to-point basis is provided. The office center includes a web server having a web page stored thereon and a PBX system. During a remote session, incoming communications to the PBX continue to flow to the office telephone and then are routed to the remote client. The remote client is able to view, manage and control the events as if the worker was at the office. Alternatively, the office telephone may establish a remote session with the remote client on a point-to-point basis such that all communications to the remote client flow to the office workstation. Additionally, the office telephone and remote client may have connectivity devices coupled to them so data from the connectivity devices can be viewed, managed and controlled at a remote location.
1. A system for establishing a remote access session to a telephone, the system comprising:
a communication device having a display, an input mechanism and a web browser, the communication device in a location remote from the telephone;
an information center comprising;
a private branch exchange (PBX) system providing delivery of external and internal telephone calls and messaging to and from the information center; and
the telephone having a web server integrated therein to provide a dynamic web-based graphical user interface (GUI) accessible by the communication device, the telephone coupled to the local area network and the PBX system, the telephone receives, from the PBX system, an information indicative of a communication event; and
a web-based communication channel coupling the communication device and the information center to cause the remote access session,
whereby, the communication device initiates the session by accessing the dynamic web-based GUI and during the session, the communication device receives and displays the information indicative of the communication event on a point-to-point basis from the telephone via the dynamic web-based GUI, thereby transferring complete management functions of the information indicative of the event to the communication device.
2. The system for establishing the remote access of claim 1 , wherein during the session the telephone is inoperable.
3. The system for establishing the remote access of claim 1 , wherein the information indicative of the communication event comprises real-time life communication.
4. The system for establishing the remote access of claim 1 , wherein the information indicative of the communication event comprises a voicemail message.
5. The system for establishing the remote access of claim 4 , wherein the information comprises data to display the voicemail message on the display of the communication device.
6. The system for establishing the remote access of claim 1 further comprising a second communication device coupled to other communication device whereby the second communication device receives and displays the information indicative of the communication event.
7. The system for establishing the remote access of claim 1 , wherein the communication device comprises both PSTN and IP capabilities.
8. The system for establishing the remote access of claim 1 , wherein during the session, the communication device initiates a second communication event that is received at the telephone and processed through the PBX system of the information center.
9. The system for establishing the remote access of claim 8 , wherein the second communication event comprises a real-time live communication.
10. The system for establishing the remote access of claim 9 , wherein the second event comprises a caller-ID assigned to the telephone.
11. A system for remote access to a telephone, the system comprising:
a communication device having a display, an input mechanism and a web browser, the communication device in a location remote from the telephone;
an information center comprising;
a private branch exchange (PBX) system providing delivery of a plurality of external and internal communication events to and from the information center; and
the telephone coupled to the PBX system and receiving the communication events, the telephone having a web server integrated therein to provide a dynamic web-based graphical user interface (GUI) accessible by the communication device; and
a web-based communication channel coupling the communication device and the information center for a remote access session,
whereby, the communication device initiates the remote access session by accessing the dynamic web-based GUI and during the session the communication device receives and displays the communication events thereby transferring complete management functions of the communication events to the communication device, and the PBX system is notified of the remote access session and launches a monitoring log.
12. The system of claim 11 , wherein the monitoring log comprises the length of the remote.
13. The system of claim 11 , wherein the session comprises a point-to-point connection between the communication device and the telephone.