Systems and methods for authenticating a caller at a call center

1. A system comprising:

a computer system for authenticating the identity of a caller, the computer system including at least one processor in communication with at least one memory device, the at least one processor programmed to:

receive one or more online credentials of a caller initiating a phone call via a mobile device;

request, from the mobile device, one or more additional online credentials associated with the caller;

receive, from the mobile device, the one or more additional online credentials;

receive, from a telephone authentication server, telephone authentication information associated with the phone call;

authenticate the caller based, at least in part upon, the one or more online credentials, the one or more additional online credentials, and the telephone authentication information; and

generate authentication status information based on the authentication of the caller.

2. The system of claim 1 , wherein the at least one processor programmed to:

place the received phone call in a queue; and

transfer the phone call from the queue to a call recipient based upon authentication status information.

3. The system of claim 1 , wherein the caller initiates the phone call via an application on the mobile device associated with the caller, and wherein the application initiates the phone call using a dialing application on the mobile device.

4. The system of claim 3 , wherein the application initiates the phone call using a voice over IP application on the mobile device.

5. The system of claim 3 , wherein the application is configured to receive login information from the caller to access the application, and wherein the application is further configured to transmit at least one of the login information and an acknowledgement of the login information in the one or more online credentials.

6. The system of claim 1 , wherein the one or more online credentials include at least one of a mobile device print, geolocation data, a user fingerprint, facial recognition information, public key infrastructure token, QR code, pincode, and username+password.

7. The system of claim 1 , wherein the one or more additional online credentials are associated with the mobile device and wherein the one or more additional online credentials include at least one of a phone authentication system, data verification system, automatic number identification, dialed number identification service, a root check system result, a public key, a private key, and a digital certificate from a public key infrastructure.

8. The system of claim 1 , wherein the one or more online credentials include one or more pieces of biometric information associated with the caller, and wherein the one or more online credentials are received from the mobile device associated with the caller.

9. A computer system for authenticating the identity of a caller, the computer system including at least one processor in communication with at least one memory device, the at least one processor programmed to:

receive one or more online credentials of a caller initiating a phone call via a mobile device;

request, from the mobile device, one or more additional online credentials associated with the caller;

receive, from the mobile device, the one or more additional online credentials;

authenticate the caller based, at least in part upon, the one or more online credentials and the one or more additional online credentials;

generate authentication information based on the authentication of the caller;

associate a temporary phone number with the caller; and

transmit calling instructions to the mobile device, wherein the calling instructions include the temporary phone number and instructions to dial the temporary phone number.

10. The system of claim 9 , wherein the at least one processor programmed to:

receive, from the mobile device, a phone call to the temporary phone number; and

transfer the authentication information and the phone call to a call recipient.

11. The system of claim 10 , wherein the at least one processor programmed to:

place the received phone call in a queue; and

transfer the phone call from the queue based upon authentication status information.

12. The system of claim 9 , wherein the caller initiates the phone call via an application on the mobile device associated with the caller, and wherein the application initiates the phone call using a dialing application on the mobile device.

13. The system of claim 12 , wherein the application initiates the phone call using a voice over IP application on the mobile device.

14. The system of claim 12 , wherein the application is configured to receive login information from the caller to access the application, and wherein the application is further configured to transmit at least one of the login information and an acknowledgement of the login information in the one or more online credentials.

15. The system of claim 9 , wherein the one or more online credentials include at least one of a mobile device print, geolocation data, a user fingerprint, facial recognition information, public key infrastructure token, QR code, pincode, and username+password.

16. The system of claim 9 , wherein the one or more additional online credentials are associated with the mobile device and wherein the one or more additional online credentials include at least one of a phone authentication system, data verification system, automatic number identification, dialed number identification service, a root check system result, a public key, a private key, and a digital certificate from a public key infrastructure.

17. A computer system for authenticating the identity of a caller, the computer system including at least one processor in communication with at least one memory device, the at least one processor programmed to:

receive one or more online credentials of a caller initiating a phone call via a mobile device;

request, from the mobile device, one or more additional online credentials associated with the caller;

receive, from the mobile device, the one or more additional online credentials;

authenticate the caller based, at least in part upon, the one or more online credentials and the one or more additional online credentials;

generate authentication information based on the authentication of the caller; and

transmit calling instructions to the mobile device instructing the mobile device to dial the phone call.

18. The system of claim 17 , wherein the at least one processor programmed to:

receive, from the mobile device, the phone call;

transfer the authentication information and the phone call to a call recipient;

place the received phone call in a queue; and

transfer the phone call from the queue based upon authentication status information.

19. The system of claim 17 , wherein the caller initiates the phone call via an application on the mobile device associated with the caller; wherein the application initiates the phone call using a dialing application on the mobile device; and wherein the application is configured to receive login information from the caller to access the application, and wherein the application is further configured to transmit at least one of the login information and an acknowledgement of the login information in the one or more online credentials.

20. The system of claim 17 , wherein the one or more online credentials include at least one of a mobile device print, geolocation data, a user fingerprint, facial recognition information, public key infrastructure token, QR code, pincode, and username+password; wherein the one or more additional online credentials are associated with the mobile device; and wherein the one or more additional online credentials include at least one of a phone authentication system, data verification system, automatic number identification, dialed number identification service, a root check system result, a public key, a private key, and a digital certificate from a public key infrastructure.