Methods and systems for resolving one or more problems related to a multi-function device via a local user interface
The disclosure discloses methods and systems for enabling an administrator to resolve problems related to a multi-function device, via a local user interface (LUI) of the multi-function device (MFD). The method includes sending a notification message to the administrator about a problem related to a service of the MFD. The MFD receives login credentials at the LUI from the administrator to access the MFD. The MFD displays an error message about the problem to the administrator on the LUI based on the login credentials. Based on an input received from the administrator on the LUI, the MFD retrieves at least one relevant webpage corresponding to the problem and displays the at least one relevant webpage to the administrator via the LUI. The MFD receives setting inputs and updates settings on the at least one relevant webpage based on the setting inputs such that the problem is resolved.
1. A method for enabling an administrator to resolve one or more problems related to a multi-function device, via a local user interface (LUI) of the multi-function device (MFD), comprising:
wherein the multi-function device implements an Internet Service Program through the local user interface, the Internet Services Program comprising a plurality of webpages,
sending, by a notification module, a notification message to the administrator about a problem related to a service of the multi-function device;
receiving, by a network controller, one or more login credentials from the administrator to access the multi-function device through the local user interface;
based on an authentication of the administrator, displaying, by the network controller, an error message about the problem to the administrator on the local user interface;
automatically, by the network controller, retrieving at least one relevant webpage of the Internet Services Program corresponding to the problem, based on an input received from the administrator;
displaying, by the network controller, the at least one relevant webpage of the Internet Services Program to the administrator via the local user interface;
receiving, by the network controller, one or more setting inputs on the at least one relevant webpage of the Internet Services Program from the administrator to resolve the problem related to the service of the multi-function device; and
updating, by the network controller, the at least one relevant webpage of the Internet Services Program based on the one or more setting inputs such that the problem related to the service is resolved.
2. The method of claim 1 , further comprising receiving the input from the administrator via one or more swipe options displayed on the local user interface.
3. The method of claim 1 , further comprising storing the updated at least one relevant webpage of the Internet Services Program.
4. The method of claim 1 , wherein retrieving the at least one relevant webpage of the Internet Services Program comprises identifying the at least one relevant webpage of the Internet Services Program corresponding to the problem based on one or more keywords.
5. The method of claim 1 , further comprising allowing the administrator to access the service through the local user interface to validate the problem related to the service is resolved.
6. The method of claim 1 , further comprising automatically map the problem related to the service of the multi-function device onto the at least one relevant webpage of the Internet Services Program.
7. The method of claim 1 , further comprising storing a plurality of webpages of the Internet Services Program.
8. The method of claim 1 , further comprising authenticating the administrator in the Internet Services Program before retrieving the at least one relevant webpage.
9. The method of claim 1 , further comprising launching the Internet Services Program through the local user interface.
10. The method of claim 1 , further comprising providing access to the Internet Services Program in the local user interface.
11. A multi-function device for enabling an administrator to resolve one or more problems related to the multi-function device, via a local user interface (LUI) of the multi-function device (MFD), comprising:
a notification module to send a notification message to the administrator about a problem related to a service of the multi-function device; and
a network controller to:
receive one or more login credentials from the administrator, to access the multi-function device through the local user interface;
based on an authentication of the administrator, display an error message about the problem to the administrator on the local user interface;
automatically retrieve at least one relevant webpage corresponding to the problem based on an input received from the administrator through the local user interface;
receive one or more setting inputs on the at least one relevant webpage from the administrator to resolve the problem; and
update the at least one relevant webpage based on the one or more setting inputs such that the problem is resolved; and
the local user interface to display the at least one relevant webpage to the administrator,
wherein the multi-function device implements Internet Services Program through the local user interface of the multi-function device.
12. The multi-function device of claim 11 , wherein the local user interface provides one or more swipe options to the user.
13. The multi-function device of claim 11 further comprising a memory for storing the updated at least one relevant webpage.
14. The multi-function device of claim 11 , wherein the network controller identifies the at least one relevant webpage corresponding to the problem based on one or more keywords present in the error message.
15. The multi-function device of claim 11 , wherein the local user interface allows the administrator to access the service to validate the problem related to the service is resolved.
16. The multi-function device of claim 11 , wherein the network controller maps the problem related to the service of the multi-function device onto the at least one relevant webpage.
17. A system comprising:
a multi-function device, to:
send a notification message to an administrator about a problem related to a service of the multi-function device;
receive one or more login credentials from the administrator, to access a local user interface (LUI) of the multi-function device;
based on an authentication of the administrator, display an error message about the problem to the administrator on the local user interface;
automatically retrieve at least one relevant webpage corresponding to the problem based on an input received from the administrator through the local user interface, wherein the administrator provides the input via one or more swipe options displayed on the local user interface;
display the at least one relevant webpage to the administrator via the local user interface;
receive one or more setting inputs on the at least one relevant webpage from the administrator to resolve the problem;
update the at least one relevant webpage based on the one or more setting inputs; and
store the updated at least one relevant webpage.
18. The system of claim 17 , wherein the multi-function device authenticates the administrator based on the one or more login credentials to login into the multi-function device.
19. The system of claim 17 , wherein the multi-function device authenticates the administrator based on the one or more login credentials to login into Internet Services Program.
20. The system of claim 17 , wherein the multi-function device maps the problem related to the service of the multi-function device onto the at least one relevant webpage.
21. The system of claim 17 , wherein the at least one relevant webpage is of Internet Services Program.
22. The system of claim 17 , wherein the multi-function device implements the Internet Services Program through the local user interface of the multi-function device.