IP Library Granted Patent US 11,494,792
Granted Patent B2
US 11,494,792 · App. 16/823,408 · Granted Nov 8, 2022

Predictive decision making based on influence identifiers and learned associations

Inventors: James David Cleaver (Grose Wold, AU); Michael James McGuire (Sydney, AU); Thuy Luong (Kellyville, AU); Mary Kathryn Aldridge (Washington, DC)
Assignee: Kyndryl, Inc.
G06Q30/0202
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Quick Facts
Patent No.
US 11,494,792
App. No.
16/823,408
Granted
Nov 8, 2022
Kind
B2
Abstract

Machine logic for causing a computer system to perform the following operations (not necessarily in the following order): (i) receiving, by a historical decisions and opinions data store, decisions and opinions that have been communicated, propagated and/or otherwise espoused by a first entity; (ii) receiving, by an influencer data store, a plurality of influencer data sets, with each influencer data set including information indicative of opinions expressed by a respectively corresponding influencer; (iii) performing, by reverse chain engine, reverse chaining using the following inputs: (a) data of the historical decisions and opinions data store, and (b) the plurality of influencer data sets; and (iv) predicting, by a prediction engine, a likely future decision of the first entity using output of the reverse chaining operation.

Claims (50)

1. A computer implemented method (CIM) comprising:

receiving, by a data store via a communication network of computer systems, utterances communicated, propagated and/or otherwise espoused by a first entity, the received utterances comprising natural language text, at least some of the natural language text obtained from speech-to-text conversion, and automatically analyzing the received utterances to obtain key messages of the utterances of the first entity, the key messages obtained from the automated analysis providing historical decisions and opinions of the first entity for maintaining in a historical decisions and opinions data store;

automatically digitally crawling online electronic sources for utterances of influencers to provide, for an influencer data store, a plurality of influencer data sets, wherein each influencer data set of the plurality of influencer data sets includes information indicative of opinions expressed by a respectively corresponding influencer and electronic information from the electronic sources about the corresponding influencer;

performing, by a reverse chain engine comprising a processor executing machine logic, reverse chaining based on the key messages obtained from the automated analysis of the received utterances espoused by the first entity and using at least the following inputs: (i) data of the historical decisions and opinions data store, and (ii) the plurality of influencer data sets, the reverse chaining comprising identifying and comparing initial conditions associated with opinions expressed by the influencers, as determined from the crawling, with decisions of the first entity, and ascertaining one or more relevant themes expressed by one or more of the influencers, as key influencers of the first entity, that correlate to one or more of the historical decisions and opinions of the first entity provided by the key messages obtained from the automated analysis of the received utterances including the natural language text obtained from the speech-to-text conversion, and one or more degrees of correlation between the one or more themes and the one or more of the historical decisions and opinions of the first entity; and

predicting, by a prediction engine, a likely future decision of the first entity using output of the reverse chaining.

2. The CIM of claim 1 wherein first entity is a human individual.

3. The CIM of claim 1 further comprising:

identifying the influencers; and

for each influencer of the influencers, making a respectively corresponding influencer data set of the plurality of influencer data sets.

4. The CIM of claim 1 further comprising:

taking a corrective action based, at least in part, upon the likely future decision of the first entity.

5. The CIM of claim 1 further comprising:

assembling a dashboard display set including information indicative of a dashboard display that communicates a plurality of outputs in human understandable form and format; and

displaying the dashboard display on a display device.

6. The CIM of claim 1 wherein the first entity is a corporate executive.

7. A computer program product (CPP) comprising:

a set of storage device(s); and

computer code including data and instructions for causing a processor(s) set to perform at least the following operations:

receiving, by a data store via a communication network of computer systems, utterances communicated, propagated and/or otherwise espoused by a first entity, the received utterances comprising natural language text, at least some of the natural language text obtained from speech-to-text conversion, and automatically analyzing the received utterances to obtain key messages of the utterances of the first entity, the key messages obtained from the automated analysis providing historical decisions and opinions of the first entity for maintaining in a historical decisions and opinions data store;

automatically digitally crawling online electronic sources for utterances of influencers to provide, for an influencer data store, a plurality of influencer data sets, wherein each influencer data set of the plurality of influencer data sets includes information indicative of opinions expressed by a respectively corresponding influencer and electronic information from the electronic sources about the corresponding influencer;

performing, by a reverse chain engine comprising at least one processor, of the processor(s), executing machine logic of the computer code, reverse chaining based on the key messages obtained from the automated analysis of the received utterances espoused by the first entity and using at least the following inputs: (i) data of the historical decisions and opinions data store, and (ii) the plurality of influencer data sets, the reverse chaining comprising identifying and comparing initial conditions associated with opinions expressed by the influencers, as determined from the crawling with decisions of the first entity, and ascertaining one or more relevant themes expressed by one or more of the influencers, as key influencers of the first entity, that correlate to one or more of the historical decisions and opinions of the first entity provided by the key messages obtained from the automated analysis of the received utterances including the natural language text obtained from the speech-to-text conversion, and one or more degrees of correlation between the one or more themes and the one or more of the historical decisions and opinions of the first entity; and

predicting, by a prediction engine, a likely future decision of the first entity using output of the reverse chaining.

8. The CPP of claim 7 wherein first entity is a human individual.

9. The CPP of claim 7 wherein the computer code further includes data and instructions for causing the processor(s) to perform the following operation(s):

identifying the influencers; and

for each influencer of the influencers, making a respectively corresponding influencer data set of the plurality of influencer data sets.

10. The CPP of claim 7 wherein the computer code further includes data and instructions for causing the processor(s) to perform the following operation(s):

taking a corrective action based, at least in part, upon the likely future decision of the first entity.

11. The CPP of claim 7 wherein the computer code further includes data and instructions for causing the processor(s) to perform the following operation(s):

assembling a dashboard display set including information indicative of a dashboard display that communicates a plurality of outputs in human understandable form and format; and

displaying the dashboard display on a display device.

12. The CPP of claim 7 wherein the first entity is a corporate executive.

13. A computer system (CS) comprising:

a processor(s) set;

a set of storage device(s); and

computer code including data and instructions for causing the processor(s) set to perform at least the following operations:

receiving, by a data store via a communication network of computer systems, utterances communicated, propagated and/or otherwise espoused by a first entity, the received utterances comprising natural language text, at least some of the natural language text obtained from speech-to-text conversion, and automatically analyzing the received utterances to obtain key messages of the utterances of the first entity, the key messages obtained from the automated analysis providing historical decisions and opinions of the first entity for maintaining in a historical decisions and opinions data store;

automatically digitally crawling online electronic sources for utterances of influencers to provide, for an influencer data store, a plurality of influencer data sets, wherein each influencer data set of the plurality of influencer data sets includes information indicative of opinions expressed by a respectively corresponding influencer and electronic information from the electronic sources about the corresponding influencer;

performing, by a reverse chain engine comprising at least one processor, of the processor(s), executing machine logic of the computer code, reverse chaining based on the key messages obtained from the automated analysis of the received utterances espoused by the first entity and using at least the following inputs: (i) data of the historical decisions and opinions data store, and (ii) the plurality of influencer data sets, the reverse chaining comprising identifying and comparing initial conditions associated with opinions express by the influencers, as determined from the crawling with decisions of the first entity, and ascertaining one or more relevant themes expressed by one or more of the influencers, as key influencers of the first entity, that correlate to one or more of the historical decisions and opinions of the first entity provided by the key messages obtained from the automated analysis of the received utterances including the natural language text obtained from the speech-to-text conversion, and one or more degrees of correlation between the one or more themes and the one or more of the historical decisions and opinions of the first entity; and

predicting, by a prediction engine, a likely future decision of the first entity using output of the reverse chaining.

14. The CS of claim 13 wherein first entity is a human individual.

15. The CS of claim 13 wherein the computer code further includes data and instructions for causing the processor(s) to perform the following operation(s):

identifying the influencers; and

for each influencer of the influencers, making a respectively corresponding influencer data set of the plurality of influencer data sets.

16. The CS of claim 13 wherein the computer code further includes data and instructions for causing the processor(s) to perform the following operation(s):

taking a corrective action based, at least in part, upon the likely future decision of the first entity.

17. The CS of claim 13 wherein the computer code further includes data and instructions for causing the processor(s) to perform the following operation(s):

assembling a dashboard display set including information indicative of a dashboard display that communicates a plurality of outputs in human understandable form and format; and

displaying the dashboard display on a display device.

18. The CS of claim 13 wherein the first entity is a corporate executive.

Assignments (2)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 18, 2021
From: INTERNATIONAL BUSINESS MACHINES CORPORATION
To: KYNDRYL, INC.
Reel/Frame 058213/0912 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 19, 2020
From: CLEAVER, JAMES DAVID; MCGUIRE, MICHAEL JAMES; LUONG, THUY; ALDRIDGE, MARY KATHRYN
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 052161/0948 →