Core network bypass for toll-free calling
Techniques are described for determining when and how to re-route toll-free calls around a core telephony network experiencing significant disruptions. A core telephony network of a telephony service provider is monitored for anomalies. Upon detecting an anomaly, it is determined whether the anomaly is significant enough to warrant re-routing inbound toll-free calls around the core telephony network. The re-routing process comprises accessing an industry registry database including a plurality of toll-free numbers (TFNs) associated with a routing template comprising the instructions for routing toll-free calls. The routing template instructions may be switched to re-direct toll-free calls associated with one or more specific TFNs to a particular carrier. Within that particular carrier, the routing instructions may be switched to re-direct the toll-free calls away from the service provider's core telephony network to a network bypass cloud platform. The network bypass cloud platform may be configured to receive toll-free calls, determine a customer telephony network to which to route the received toll-free calls based on the TFN of the toll-free call, and route the toll-free call to the customer telephony network.
1. A method, comprising;
monitoring a core telephony network of a first telephony service provider for anomalies, the anomalies causing a failure or a delay of a telephone call routing;
upon detecting an anomaly, determining whether the anomaly has caused a service disruption to the core telephony network to warrant initiating a re-routing process configured to re-route inbound toll-free calls to one or more toll-free numbers (TFNs) away from the core telephony network to a network bypass cloud platform; and
when the detected anomaly has caused the service disruption to the core telephony network to warrant initiating the re-routing process:
accessing an industry registry database, the industry registry database including a plurality of TFNs, each TFN associated with a routing template, the routing template for each TFN comprising network carrier routing instructions for routing toll-free calls to a designated network carrier;
switching the network carrier routing instructions to re-direct toll-free calls associated with a TFN from the designated network carrier to an alternate network carrier, the alternate network carrier including toll-free routing instructions for the TFN;
switching the toll-free routing instructions within the alternate network carrier to re-direct toll-free calls to the TFN away from the core telephony network to the network bypass cloud platform, the network bypass cloud platform configured to:
receive toll-free calls;
determine a customer telephony network to which to route the received toll-free calls based on the TFN of the toll-free call; and
route the toll-free call to the customer telephony network, wherein the customer telephony network is configured to receive the toll-free call from the network bypass cloud platform and route the toll-free call to one of a plurality of telephony endpoints.
2. The method of claim 1 , wherein the routing instructions within the particular network carrier are accessed and edited using a network carrier dashboard portal interface.
3. The method of claim 1 , wherein the routing instructions within the particular network carrier are accessed and edited using one or more application programming interfaces (APIs).
4. The method of claim 1 , wherein the industry registry database is accessed and edited using a dashboard portal interface.
5. The method of claim 1 , wherein the industry registry database is accessed and edited using one or more application programming interfaces (APIs).
6. The method of claim 1 , the monitoring of the core telephony network being continuous real-time monitoring.
7. The method of claim 1 , wherein each TFN is further associated with a local access and transport area (LATA) code, further comprising:
selecting one or more TFNs to be re-routed based on the LATA code.
8. A computer system, comprising:
one or more processors spread across one or more computers; and
a non-transitory computer readable medium to store a set of instructions executable by the one or more processors spread across one or more computers, the set of instructions to cause the one or more processors to:
monitor a core telephony network of a first telephony service provider for anomalies, the anomalies causing a failure or a delay of a telephone call routing;
upon detecting an anomaly, determine whether the anomaly has caused a service disruption to the core telephony network to warrant initiating a re-routing process configured to re-route inbound toll-free calls to one or more toll-free numbers (TFNs) away from the core telephony network to a network bypass cloud platform; and
when the detected anomaly has caused the service disruption to the core telephony network to warrant initiating the re-routing process:
access an industry registry database, the industry registry database including a plurality of TFNs, each TFN associated with a routing template, the routing template for each TFN comprising network carrier routing instructions for routing toll-free calls to a designated network carrier;
switch the network carrier routing instructions to re-direct toll-free calls associated with a TFN from its designated network carrier to an alternate network carrier, the alternate network carrier including toll-free routing instructions for the TFN;
switch the toll-free routing instructions within the alternate network carrier to re-direct toll-free calls to the TFN away from the core telephony network to the network bypass cloud platform, the network bypass cloud platform configured to:
receive toll-free calls;
determine a customer telephony network to which to route the received toll-free calls based on the TFN of the toll-free call; and
route the toll-free call to the customer telephony network, wherein the customer telephony network is configured to receive the toll-free call from the network bypass cloud platform and route the toll-free call to one of a plurality of telephony endpoints.
9. The computer system of claim 8 , wherein the routing instructions within the particular network carrier are accessed and edited using a network carrier dashboard portal interface.
10. The computer system of claim 8 , wherein the routing instructions within the particular network carrier are accessed and edited using one or more application programming interfaces (APIs).
11. The computer system of claim 8 , wherein the industry registry database is accessed and edited using a dashboard portal interface.
12. The computer system of claim 8 , wherein the industry registry database is accessed and edited using one or more application programming interfaces (APIs).
13. The computer system of claim 8 , the monitoring of the core telephony network being continuous real-time monitoring.
14. The computer system of claim 8 , wherein each TFN is further associated with a local access and transport area (LATA) code, the set of instructions to cause the one or more processors to:
select one or more TFNs to be re-routed based on the LATA code.
15. At least one non-transitory machine-readable medium comprising a set of instructions executable on at least one computing device to cause the at least one computing device to re-route toll-free calls around a core telephony network, the set of instructions to:
monitor a core telephony network of a first telephony service provider for anomalies, the anomalies causing a failure or a delay of a telephone call routing;
upon detecting an anomaly, determine whether the anomaly has caused a service disruption to the core telephony network to warrant initiating a re-routing process configured to re-route inbound toll-free calls to one or more toll-free numbers (TFNs) away from the core telephony network to a network bypass cloud platform; and
when the detected anomaly has caused the service disruption to the core telephony network to warrant initiating the re-routing process:
access an industry registry database, the industry registry database including a plurality of TFNs, each TFN associated with a routing template, the routing template for each TFN comprising network carrier routing instructions for routing toll-free calls to a designated network carrier;
switch the network carrier routing instructions to re-direct toll-free calls associated with a TFN from its designated network carrier to an alternate network carrier, the alternate network carrier including toll-free routing instructions for the TFN;
switch the toll-free routing instructions within the alternate network carrier to re-direct toll-free calls to the TFN away from the core telephony network to the network bypass cloud platform, the network bypass cloud platform configured to:
receive toll-free calls;
determine a customer telephony network to which to route the received toll-free calls based on the TFN of the toll-free call; and
route the toll-free call to the customer telephony network, wherein the customer telephony network is configured to receive the toll-free call from the network bypass cloud platform and route the toll-free call to one of a plurality of telephony endpoints.
16. The non-transitory machine-readable medium of claim 15 , wherein the routing instructions within the particular network carrier are accessed and edited using a network carrier dashboard portal interface.
17. The non-transitory machine-readable medium of claim 15 , wherein the routing instructions within the particular network carrier are accessed and edited using one or more application programming interfaces (APIs).
18. The non-transitory machine-readable medium of claim 15 , wherein the industry registry database is accessed and edited using a dashboard portal interface.
19. The non-transitory machine-readable medium of claim 15 , wherein the industry registry database is accessed and edited using one or more application programming interfaces (APIs).
20. The non-transitory machine-readable medium of claim 15 , the monitoring of the core telephony network being continuous real-time monitoring.
21. The non-transitory machine-readable medium of claim 15 , wherein each TFN is further associated with a local access and transport area (LATA) code, the set of instructions to:
select one or more TFNs to be re-routed based on the LATA code.