IP Library Granted Patent US 12,347,331
Granted Patent B1
US 12,347,331 · App. 17/990,298 · Granted Jul 1, 2025

Planning, advice, and execution platform including techniques for improving advice through user interactions

Inventors: Michael Liersch (New York, NY); Evelyn Varner (Philadelphia, PA); Karen McLean (Winchester, MA); David Joseph Furst (Boston, MA)
Assignee: Wells Fargo Bank, N.A.
G09B19/00G06Q40/06G09B5/02G09B5/065
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Quick Facts
Patent No.
US 12,347,331
App. No.
17/990,298
Granted
Jul 1, 2025
Kind
B1
Abstract

Various embodiments described hereby include components of a planning, advice, and execution (PAE) system configured to deliver an advice, planning, and attainment experience that focuses on understanding clients as human beings and what they want to accomplish with their life. The PAE system, or one or more components thereof, may operate to provide technology-based solutions that continuously sync financial objectives with aspirations and values through the many moments of life. These technology-based solutions may empower humans to make financial decisions and attain life objectives, big or small, simple or complex, that make a real and lasting impact on their lives and future generations.

Claims (46)

1. A computer-implemented method, comprising:

providing first advice content via a first graphical user interface (GUI) on a first device associated with a user, wherein the first advice content is selected to provide to the user based on a user dataset;

monitoring input received via the first GUI;

determining feedback regarding the first advice content based on input received via the first GUI, wherein the input indicates the first advice content as being irrelevent to the user;

modifying the user dataset based on the feedback to produce an updated user dataset;

providing second advice content via a second GUI on a second device associated with the user, wherein the second advice content is different from the first advice content, and wherein the second advice content is selected to be provided to the user based on the updated user dataset;

determining, after providing the second advice content, a life event associated with the user;

determining a relevance of the first advice content based on the life event; and

providing, based on the determination of the relevance of the first advice content, third advice content comprising the first advice content via a third GUI.

2. The computer-implemented method of claim 1 , wherein the feedback regarding the first advice content includes one of an explicit indication that the first advice content is irrelevant or an implicit indication that the first advice content is irrelevant.

3. The computer-implemented method of claim 1 , wherein the feedback regarding the first advice content includes an amount of time the first advice content was displayed on the first GUI.

4. The computer-implemented method of claim 1 , wherein the feedback regarding the first advice content includes a click on a link included in the first advice content.

5. The computer-implemented method of claim 1 , wherein the feedback includes an implicit component and an explicit component.

6. The computer-implemented method of claim 5 , wherein the implicit component includes playing a video associated with the first advice content and the explicit component includes an explicit indication the video associated with the first advice content was useful.

7. The computer-implemented method of claim 1 , wherein the first advice content includes a benefit and an action associated with obtaining the benefit.

8. The computer-implemented method of claim 7 , wherein the user comprises a first user and the action includes a task corresponding to a second user having a shared goal with the first user.

9. The computer-implemented method of claim 8 , wherein the task corresponding to the second user includes discussing a topic corresponding to the shared goal with the second user.

10. The computer-implemented method of claim 1 , wherein the first GUI comprises the second GUI or the first device comprises the second device.

11. The computer-implemented method of claim 1 , wherein the first device is associated with the user based on the user logging in to an account via the first device.

12. An apparatus, comprising:

a processor; and

memory storing instructions that, when executed by the processor, cause the processor to:

provide first advice content via a first graphical user interface (GUI) on a first device associated with a user, wherein the first advice content is selected to provide to the user based on a user dataset;

monitor input received via the first GUI;

determine feedback regarding the first advice content based on input received via the first GUI, wherein the input indicates the first advice content as being irrelevant to the user;

modify the user dataset based on the feedback to produce an updated user dataset;

provide second advice content via a second GUI on a second device associated with the user, wherein the second advice content is different from the first advice content, and wherein the second advice content is selected to be provided to the user based on the updated user dataset;

determine, after providing the second advice content, a life event associated with the user;

determine a relevance of the first advice content based on the life event; and

provide, based on the determination of the relevance of the first advice content, third advice content comprising the first advice content via a third GUI.

13. The apparatus of claim 12 , wherein the feedback regarding the first advice content includes one of an explicit indication that the first advice content is irrelevant or an implicit indication that the first advice content is irrelevant.

14. The apparatus of claim 12 , wherein the feedback regarding the first advice content includes an amount of time the first advice content was displayed on the first GUI.

15. At least one non-transitory computer-readable storage medium storing computer-executable program code instructions that, when executed by a computing apparatus, cause the computing apparatus to:

provide first advice content via a first graphical user interface (GUI) on a first device associated with a user, wherein the first advice content is selected to provide to the user based on a user dataset;

monitor input received via the first GUI;

determine feedback regarding the first advice content based on input received via the first GUI, wherein the input indicates the first advice content as being irrelevant to the user;

modify the user dataset based on the feedback to produce an updated user dataset; and

provide second advice content via a second GUI on a second device associated with the user, wherein the second advice content is different from the first advice content, and wherein the second advice content is selected to provide to the user based on the updated user dataset;

determine, after providing the second advice content, a life event associated with the user;

determine a relevance of the first advice content based on the life event; and

provide, based on the determination of the relevance of the first advice content, third advice content comprising the first advice content via a third GUI.

16. The at least one non-transitory computer-readable storage medium of claim 15 , wherein the first advice content includes a benefit and an action associated with obtaining the benefit.

17. The at least one non-transitory computer-readable storage medium of claim 16 , wherein the user comprises a first user and the action includes a task corresponding to a second user having a shared goal with the first user.

18. The at least one non-transitory computer-readable storage medium of claim 17 , wherein the task corresponding to the second user includes discussing a topic corresponding to the shared goal with the second user.

19. The computer-implemented method of claim 1 , wherein the third advice content is provided via the third GUI on a third device associated with the user.

20. The apparatus of claim 12 , wherein the third advice content is provided via the third GUI on a third device associated with the user.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 28, 2023
From: LIERSCH, MICHAEL; VARNER, EVELYN; MCLEAN, KAREN; FURST, DAVID JOSEPH
To: WELLS FARGO BANK, N.A.
Reel/Frame 062834/0203 →
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