Granted Patent
Utility
US 5,206,903 · App. 07/633,918
Automatic call distribution based on matching required skills with agents skills
Inventors:
Joylee E. Kohler, Eugene P. Mathews, Robert Daniel Nalbone, Craig F. Palmer
Patented Case
View Patent ↗
Granted: Apr 27, 1993
Filed: Dec 26, 1990
Inventors
Joylee E. Kohler
Eugene P. Mathews
Robert Daniel Nalbone
Craig F. Palmer
Assignee (at issue)
AT&T Bell Laboratories
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.