Granted Patent
Utility
US 5,646,987 · App. 08/361,629
Dynamic reallocation of calls to agent groups
Inventors:
Eugene Gerber, Francis J. Pope, III, Joseph John Wiktor
Patented Case
View Patent ↗
Granted: Jul 8, 1997
Filed: Dec 22, 1994
Inventors
Eugene Gerber
Francis J. Pope, III
Joseph John Wiktor
Assignee (at issue)
LUCENT TECHNOLOGIES INC.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.