Granted Patent
Utility
US 5,903,641 · App. 08/790,010
Automatic dynamic changing of agents' call-handling assignments
Inventor:
Alan Valev Tonisson
Patented Case
View Patent ↗
Granted: May 11, 1999
Filed: Jan 28, 1997
Inventor
Alan Valev Tonisson
Assignee (at issue)
LUCENT TECHNOLOGIES INC.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.