Granted Patent
Utility
US 5,920,621 · App. 08/632,197
System and method for distributing calls to customer service operators based on automatic determination of operator availability
Inventor:
Louis G. Gottlieb
Patented Case
View Patent ↗
Granted: Jul 6, 1999
Filed: Apr 15, 1996
Inventor
Louis G. Gottlieb
Assignee (at issue)
MCI Communications Corporation
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.