Granted Patent
Utility
US 6,173,053 · App. 09/057,842
Optimizing call-center performance by using predictive data to distribute calls among agents
Inventors:
Frank J. Bogart, Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews, Stephen L. Skarzynski
Patented Case
View Patent ↗
Granted: Jan 9, 2001
Filed: Apr 9, 1998
Inventors
Frank J. Bogart
Andrew D. Flockhart
Robin H. Foster
Joylee E. Kohler
Eugene P. Mathews
Stephen L. Skarzynski
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.