Granted Patent
Utility
US 6,177,932 · App. 09/137,989
Method and apparatus for network based customer service
Inventors:
Frank Galdes, Mark Ericson
Patented Case
View Patent ↗
Granted: Jan 23, 2001
Filed: Aug 21, 1998
Inventors
Frank Galdes
Mark Ericson
Assignee (at issue)
Kana Communications, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.