Granted Patent
Utility
US 6,178,239 · App. 09/506,113
Telephony call-center scripting by petri net principles and techniques
Inventors:
Konstatin Kishinsky, Nikolay Anisimov
Patented Case
View Patent ↗
Granted: Jan 23, 2001
Filed: Feb 17, 2000
Inventors
Konstatin Kishinsky
Nikolay Anisimov
Assignee (at issue)
Genesys Telecommunications Laboratories, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.