Granted Patent
Utility
US 6,188,673 · App. 08/922,468
Using web page hit statistics to anticipate call center traffic
Inventors:
David Bauer, Tore Christensen
Patented Case
View Patent ↗
Granted: Feb 13, 2001
Filed: Sep 2, 1997
Inventors
David Bauer
Tore Christensen
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.