Granted Patent
Utility
US 6,324,282 · App. 09/517,500
Method and system for delivery of individualized training to call center agents
Inventors:
John C. C. McIllwaine, Matthew Grady McConnell
Patented Case
View Patent ↗
Granted: Nov 27, 2001
Filed: Mar 2, 2000
Inventors
John C. C. McIllwaine
Matthew Grady McConnell
Assignee (at issue)
Knowlagent, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.