Granted Patent
Utility
US 6,333,980 · App. 08/314,189
Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents
Inventors:
Michael C. Hollatz, Dan M. Righi, Joseph C. Steinlicht, Kurt E. Sunderman
Patented Case
View Patent ↗
Granted: Dec 25, 2001
Filed: Sep 28, 1994
Inventors
Michael C. Hollatz
Dan M. Righi
Joseph C. Steinlicht
Kurt E. Sunderman
Assignee (at issue)
Rockwell International Corporation
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.