Granted Patent
Utility
US 6,346,952 · App. 09/551,259
Method and apparatus for summarizing previous threads in a communication-center chat session
Inventor:
Yuri Shtivelman
Patented Case
View Patent ↗
Granted: Feb 12, 2002
Filed: Apr 18, 2000
Inventor
Yuri Shtivelman
Assignee (at issue)
Genesys Telecommunications Laboratories, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.