Granted Patent
Utility
US 6,359,982 · App. 09/228,992
Methods and apparatus for determining measures of agent-related occupancy in a call center
Inventors:
Robin H. Foster, Roy A. Jensen, Joylee E. Kohler, Eugene P. Mathews
Patented Case
View Patent ↗
Granted: Mar 19, 2002
Filed: Jan 12, 1999
Inventors
Robin H. Foster
Roy A. Jensen
Joylee E. Kohler
Eugene P. Mathews
Assignee (at issue)
Avaya Technologies Corp
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.