Granted Patent
Utility
US 6,404,747 · App. 09/088,640
Integrated audio and video agent system in an automatic call distribution environment
Inventors:
Alfred E. Berry, Allan M. Chang, Rich Hamm, Rick Maiden, Sandra C. Milstead, John Mitchell, Bajinder Pal Singh
Patented Case
View Patent ↗
Granted: Jun 11, 2002
Filed: Jun 2, 1998
Inventors
Alfred E. Berry
Allan M. Chang
Rich Hamm
Rick Maiden
Sandra C. Milstead
John Mitchell
Bajinder Pal Singh
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.