Granted Patent
Utility
US 6,415,259 · App. 09/354,084
Automatic work progress tracking and optimizing engine for a telecommunications customer care and billing system
Inventors:
Chase Wolfinger, Rene Sotola
Patented Case
View Patent ↗
Granted: Jul 2, 2002
Filed: Jul 15, 1999
Inventors
Chase Wolfinger
Rene Sotola
Assignee (at issue)
American Management Systems, Incorporated
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.