Granted Patent
Utility
US 6,449,341 · App. 09/139,466
Apparatus and method for managing a software system via analysis of call center trouble tickets
Inventors:
Mark Adams, Don R. Bridges, Marty Holmes, Ken Lockie
Patented Case
View Patent ↗
Granted: Sep 10, 2002
Filed: Aug 25, 1998
Inventors
Mark Adams
Don R. Bridges
Marty Holmes
Ken Lockie
Assignee (at issue)
MCI Communications Corporation
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.