Granted Patent
Utility
US 6,449,358 · App. 09/550,006
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
Inventors:
Nikolay Anisimov, Konstatin Kishinsky, Niolay Korolev, Gregory Pogossiants, Yuri Shtivelman, Vadim Zyarko
Patented Case
View Patent ↗
Granted: Sep 10, 2002
Filed: Apr 14, 2000
Inventors
Nikolay Anisimov
Konstatin Kishinsky
Niolay Korolev
Gregory Pogossiants
Yuri Shtivelman
Vadim Zyarko
Assignee (at issue)
Genesys Telecommunications Laboratories, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.